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Rostone Opex 5Ts High-Performance Work System (HPWS)

Driving Operational Excellence and the Triple Bottom Line

The Rostone Opex 5Ts framework—Traits, Trust, Time, Talent, and Teach—is a powerful approach to change management that helps build the internal capabilities necessary for operational excellence. By focusing on these five pillars, businesses can enhance efficiency, support the triple bottom line (people, planet, profit), and ultimately improve profitability.

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By integrating Lean methodology, which focuses on maximising value by minimising waste, we enhance the impact of these pillars for sustained success.

 

Here’s an overview of each T and its role in driving sustainable business success:

Traits

Understanding traits is key to creating great leaders and driving effective leadership throughout a business. Traits refer to the individual behaviours, characteristics, and values that each person brings to the organisation. Strong leadership aligns these traits to build cohesive teams and empower individuals at all levels to take initiative. The culture of a business is the sum of its employees' traits, and the effectiveness of that culture depends on how well these traits are managed and aligned with the business’s goals.

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In Lean methodology, leadership traits are critical in driving continuous improvement. Leaders must embody humility, perseverance, and a commitment to fostering a culture of respect and problem-solving. The Rostone Opex framework encourages leaders to embrace these traits to inspire and empower their teams during periods of change.

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Lean Principle: Encourage leadership that facilitates small, incremental changes, reducing resistance and wasteful habits.​​

Trust

Trust is the cornerstone of any successful organisation. Establishing trust between leaders, employees, customers, and stakeholders is crucial for effective change management. This trust is built on a foundation of transparency, shared values, and a clear vision that guides the organisation forward. When trust is present, employees feel empowered to innovate, collaborate, and contribute to improvements in efficiency, knowing their efforts align with the organisation's core principles and long-term goals.

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Lean promotes transparency, empowering employees by giving them the tools and knowledge needed to contribute to continuous improvement. In change management, trust is cultivated when leaders are open about the change process and engage employees directly.

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Lean Principle: Open communication reduces uncertainty and builds trust, enabling smoother transitions and reducing the waste of miscommunication.​

Time

Time management is a critical factor in achieving operational efficiency. Effective businesses know how to prioritise tasks, streamline processes, and use time strategically to maximise productivity while ensuring quality and employee well-being. A strong time management approach is essential to executing a broader business strategy, enabling a company to allocate resources efficiently and respond quickly to market opportunities. This, in turn, helps differentiate the business in the market by providing superior value and responsiveness. 

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Time management is essential to both Lean and change management. Lean emphasises the importance of value-added activities, eliminating wasteful processes that drain time and resources. By aligning the Rostone Opex principle of Time with Lean's focus on efficiency, organisations can manage change more effectively without delays.

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Lean Principle: Eliminate bottlenecks and non-essential activities that delay the implementation of change.

Talent

Talent refers to the unique abilities and expertise within each department of a business. Different areas of the organisation require specific skills to operate efficiently and contribute to overall success. For example, finance teams need analytical and strategic thinking to manage budgets and cash flow, while marketing teams require creativity and communication skills to effectively promote the brand.

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Lean methodology believes that employees are a company's greatest asset. By investing in talent development, organisations can unlock innovation and efficiency. Rostone Opex's Talent principle aligns with this, encouraging organisations to nurture and utilise their employees' strengths during change.

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Lean Principle: Continuous learning and employee empowerment are key to driving change that lasts.

Teach

Teach emphasises the importance of creating a learning organisation, where continuous development and knowledge sharing are ingrained in the business culture. By promoting ongoing education and upskilling for employees at all levels, businesses can ensure that their teams are equipped to adapt to change, innovate, and maintain efficiency.

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Teaching is essential in Lean for ensuring that teams are equipped with the knowledge and skills necessary to sustain improvements. Rostone Opex's Teach principle similarly highlights the importance of knowledge sharing and development, helping teams adapt to change quickly and effectively.

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Lean Principle: Standardise processes through continuous education to prevent backsliding and ensure consistent improvement.

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