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How To Grow Your Estate Agency In thinking about how to improve your Estate Agency or Letting Agency, it’s worth considering what generates the most complaints, generally, when customers use their local High Street Estate Agency or Letting Agency. Published on: 3 Jan 2019 In thinking about how to grow your Estate Agency or Letting Agency, it’s worth considering what generates the most complaints, generally, when customers use their local High Street Estate Agency or Letting Agency. As an Estate Agency, how well do we manage customer satisfaction in these areas of our business? Communication and Records Keeping Marketing and Advertising Instructions, Terms of Business, Commission and Termination In House Complaints Handling As a Letting Agent, how well do we manage customer satisfaction in these areas of our business? Management Communications and Record-Keeping Tenancy Agreements, Inventories and Deposits In-house Complaints Procedure By looking at these areas through the eyes of your customer, you can identify opportunities for improved business performance . How to grow your estate agency: work on the basics All things need to start with the basics, you need to make sure those are in place first. If this was easy, everybody would have the basics in place, but they don’t. In any endeavour getting the basics right is where 80% of the results are. Then the last 10% or 20% is what marks out the champions from the rest. From eating, to living, keeping fit, to playing a sport, climbing a mountain, running a business, running an Estate Agency and Letting Agency, what basics need to be place? How much time is given to considering this in your business? Does everybody agree what they are? How are these basics being measured? 5 Estate Agency basics when taking a call: Greet the caller nicely, with a welcome, a nice a “Hello” and offer of help. This first impression matters. The caller will be stressed, they’ll need a cool, calm and confident call handler. If you’re rushed, you’ll lose this caller and potentially their friends too. Show real and genuine interest in the caller and their situation. They need to feel you’re there for them first, not yourself and your properties. Agents should give their name when taking a call. We see this alone improves call outcomes. The agent feels a greater sense of ownership and the caller higher levels of trust. Take contact details carefully, confirming spelling when needed. Be sure to record their situation and desired goals completely. Ask if you can help further at the end off the call. This can catch missed opportunities and helps to avoid the agent putting the phone down too quickly on the caller. The basics need define a minimum level of customer service, not job function or property requirements. Growing your Estate Agency is like growing any business You need more valuations, with an increased conversion rate, increased instructions, on higher fees, using you more than once, who refers you to family and friends. If you did that, within days and weeks your business would be on a different and much improved trajectory. Attract more valuations Increase valuation conversion rate to instructions Increase your fees (by not discounting them in the first place) Get customers to use you again (keep in touch with them on anniversaries etc) Increase viewings Increase your referrals, and back to 1) As you can see, there is a virtuous circle there. Increasing referrals is the easiest form of marketing. How can you achieve that? When did you last run a customer satisfaction survey? Maybe a while ago. Without that survey, it’s harder to develop that virtuous circle. Awardaroo can help you grow your estate agency with our business improvement coaching, customised for your industry. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations provide clarity and a clear pathway forward for you and your team. Get Started

10 Ways To Increase Business Productivity Workplace productivity is vital for business success. Improving employee productivity is the first step you should take to grow your business and increase profitability. Published on: 4 Feb 2021 Workplace productivity is vital for business success. Improving employee productivity is the first step you should take to grow your business and increase profitability. Yet, despite how important productivity is to business survival, UK productivity is 21% lower than the rest of the G7 and continues to struggle year on year. In the face of a global pandemic and economic uncertainty, it is time to reverse this statistic and prioritise workplace productivity to ensure the survival of both the UK economy and its businesses. Business owners can no longer afford to overlook the importance of business productivity and its profound benefits. High levels of workplace productivity not only boost business growth, improve profit margins, and create happier workers but are also integral to the success of the country. Productive and profitable companies contribute more to the UK economy. As the country becomes richer, the standard of living rises and generates more money to be spent on health, education and welfare. How to Use Conversation Intelligence to Boost Business Productivity and Engagement When we think of business productivity, it's often seen as a high-level strategy reserved for CEOs. However, the reality is that productivity gains (or losses) happen on the ground, in everyday interactions – especially over the phone. Despite the rise of digital channels, phone calls remain vital for industries like real estate, car dealerships, and service-based businesses. For many, the phone is the direct line to their customers, influencing both sales and service outcomes. The Hidden Productivity Gap Many businesses still assume polite phone manners are enough. But in today’s customer-driven landscape, this approach falls short. Phone interactions are key moments to improve productivity, customer satisfaction, and employee engagement. Enter conversation intelligence – a technology that analyses call data to uncover actionable insights. When used as part of a Business Impact Assessment (BIA) , it can highlight performance bottlenecks and identify growth opportunities. What is Conversation Intelligence? Conversation intelligence refers to tools that measure call engagement efficiency and effectiveness. More advanced tools assess the content of calls, revealing communication gaps and training needs. This holistic view allows businesses to refine processes, ensuring teams are performing at their best. Why Conversation Intelligence Matters for Productivity Without data-driven insights, phone-based productivity issues often go unnoticed. Through call analysis, businesses can address: Call answering quality Customer experience gaps Conversion opportunities Let’s dive deeper into how conversation intelligence can drive improvements. 1. Improve Call Answering Call agents are the first point of contact for many businesses. Their ability to engage, respond, and problem-solve directly impacts productivity. Conversation intelligence reveals areas where agents excel and where additional training is needed. Key focus areas include: Being welcoming and proactive Demonstrating technical knowledge Handling calls efficiently and positively Addressing these gaps can elevate customer service levels, boosting retention and brand trust. 2. Enhance Customer Experience The phone is a critical touchpoint in the customer journey. Repeated calls for simple queries, like appointment confirmations, can drain productivity. Conversation intelligence pinpoints these inefficiencies, allowing businesses to automate processes or update FAQs. For instance: Problem: High call volume for appointment reminders Solution: Automate SMS/email reminders Proactively improving these areas not only reduces unnecessary calls but enhances the overall customer experience. 3. Increase Conversions By refining call processes and improving engagement, conversation intelligence directly contributes to higher conversion rates. Employees spend more time on meaningful calls, and customers experience smoother interactions. Detailed call reports highlight opportunities, guiding teams to focus on high-impact areas. Over time, these optimisations lead to: Increased sales conversions Enhanced customer loyalty Higher employee satisfaction Conversation intelligence isn’t just about tracking calls – it’s about creating smarter workflows that drive sustainable growth. By integrating it into your business impact analysis, you can unlock hidden productivity and stay ahead in competitive markets. Follow these steps to improve workplace productivity, grow your business and get a better night’s sleep. 10 Ways to improve business productivity Good leadership improves business productivity The role of the 21st century leader is to motivate and inspire their staff to work towards a shared goal. Start by ensuring all staff are aware of how their roles fit into the organisation and the importance of their contribution to the business. Engaged staff who feel valued in the workplace will reward you with increased levels of productivity. It is also vital to address your employees’ needs, encourage wellbeing, eliminate stress and show understanding during difficult periods in their lives. In return, your team members will feel appreciated and supported which increases loyalty, engagement and ultimately, productivity. Positive work cultures are more productive A healthy work culture inspires innovation, collaboration, happiness, wellbeing, engagement and job satisfaction. When an organisation is struggling with their employee productivity, it is essential to examine the current company culture. A toxic company culture can cause animosity between staff which hinders collaboration; employees lack direction which results in wasted time and undervalued employees simply lack the motivation to perform productively. Happy workers show up consistently, are more engaged with the business, seek to solve problems and, as a result, contribute more valuable and productive work. Employee wellbeing boosts workplace productivity Improving employee wellbeing reduces absenteeism and employee burnout. Workers with improved wellbeing have increased energy and are in a better headspace to devote more of their time and attention to the task at hand. There is much more emphasis placed on a good work/life balance today than there was 50 years ago. Millennials value health, wellbeing and job satisfaction more than their predecessors. Implementing an employee wellness programme can be a great way to improve happiness and boost productivity. A survey by Deloitte in 2018 found that 61% of employers said their wellbeing programme improved employee productivity and bottom-line business results. Improve employee performance through training and development Ongoing employee training and development is vital to business success. When employees learn new skills or enhance their existing ones it raises their confidence, inspires innovation, brings new skills to the workplace and boosts employee satisfaction. On the other hand, when an employee lacks the skills needed to perform their job efficiently, time will be wasted and mistakes made. Confident, happy and innovative employees will increase business productivity. Research has shown that employees could be up to 28% more productive with better training. Goal-setting improves business productivity Setting Stretch Goals can be a great way to boost business productivity. A stretch goal is a target goal that is incredibly challenging and ambitious. It can even be deemed the ‘impossible’ dream. Managed in the right way stretch goals encourage employees to think outside the box, push themselves to come up with new solutions and require a renewed commitment to the project. Both personal and business growth occurs when we are push ourselves outside of our comfort zone and take risks. As we uncover new strategies in our attempt to reach these goals, we are able to improve processes and find more productive solutions. It is key to encourage experimentation but not to reprimand failure. Confidence will begin to waver and no one will want to take on future challenges, knowing they might receive negative feedback if they fail. Even when stretch goals aren’t met, positive progress and new ideas will have been made along the way. Offer incentives to boost worker productivity Everyone responds well to praise and we crave appreciation for hard work. A simple thank you or a small token of appreciation in the workplace improves productivity, boosts happiness and creates loyalty. Putting a reward and recognition scheme in place improves productivity, increases job satisfaction, boosts happiness and creates loyalty. A survey by Workhuman found that 79% of people work harder when recognised for their efforts and a considerable 78% cited increased productivity as a result. Employee empowerment increases organisational productivity Empower your staff by involving them in the decision making and giving them control over their own work. You need to listen to their ideas, challenge them to think outside the box and allow them to make relevant decisions. It shows trust and loyalty and, as a result, employees will become more engaged with the business goals. Being ordered to do something tends to negatively impact on our motivation. However, when we’re included in the decision-making we feel part of the bigger picture and our productivity improves as a result. Empowered employees are more likely to go the extra mile for you. A study found that those with a high level of empowerment came in at the 79th percentile of engagement, compared with just 24% from less empowered employee. Engaged staff exhibit better workplace productivity levels. Flexible working can improve productivity Flexible working allows for a better work/life balance with increased childcare opportunities, less time wasted travelling and helps prevent employee burnout. Employees who are tired, stressed and resent the rigidity of the workplace are less likely to be engaged and productivity will suffer as a result. A recent survey by Locatee found that just 7% of respondents wanted to go back to working from the office full time after the pandemic. This is a stark indicator that full-time office working is not in the best interests of employees. Allowing a blended approach to office and home working could help increase workplace productivity and improve employee wellbeing. Effective communication is vital to increase workplace productivity Effective internal communication is central to all business goals. It avoids confusion, encourages teamwork, allows for collaboration, provides purpose and creates a positive company culture. Employees need to be given effective and clear briefs for each task. Employees who are informed and clear about their goals are more likely to perform tasks with increased confidence and direction, improving their productivity. Additionally, management should be available for staff at all times and foster a culture of open, honest and transparent communication. When staff feel they can ask questions, it provides quick clarification and avoids costly mistakes Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations provide clarity and a clear pathway forward for you and your team. Get Started

Ryan Sandford-Blackburn-discusses-permaculture Ryan Sandford Blackburn of Earthedup Discusses Permaculture Sustainable Development Goal 15 (SDG 15) seeks to protect, restore, and promote the sustainable use of terrestrial ecosystems, including forests, wetlands, and mountains. Permaculture, a holistic design approach, plays a pivotal role in achieving this goal. Permaculture principles guide us in creating harmonious, self-sustaining environments that mimic nature's resilience and diversity. By integrating permaculture into land management practices, we can regenerate degraded landscapes, prevent deforestation, and foster biodiversity. Permaculture encourages agroforestry, organic farming, and water conservation techniques, minimising soil erosion and habitat destruction. This synergy between SDG 15 and permaculture empowers communities to safeguard Earth's vital ecosystems while ensuring long-term food security and sustainable resource utilisation. Paul I found quite an interesting definition of permaculture, "To create resilient and regenerative systems that reduce the impact on the environment while enhancing human well being." So I think it's spot on for what we're trying to do here at Awardaroo. And it's also it's a great podcast for us to be doing because we've already covered indoor vertical farming, green roofs and biodiversity, rewilding and conservation for kids. So perhaps if you could start by telling us a little bit about Earthed Up , please. Ryan Earthed UP is a plant nursery we're a very small and young plant nursery founded in 2021. We operate as a workers co-operative. We're a registered society. So there's three of us, all directors and all getting our hands dirty literally and metaphorically. So we all have our own plants, the edible and useful plants. So they have wonderful places in our garden where we grow them ourselves and then propagate from them. Paul Okay. So and if you could tell us a little bit about permaculture then, and you're interest in permaculture. Ryan Permaculture, help me co-found the nursery. It's a design system that for me helps get stuff done. And I think what we're seeing at the moment is there's a lot to be done. There's a lot of changes happening to us. It can feel like. Permaculture allows us to design those changes and implement them. So positive Permaculture allows us to take positive action and design those changes for ourselves. And at the core are three ethics care of the earth, care of people and fair shares, making sure there's enough to go around. Paul And is this something that you think that you know, we should all be doing, we should all be working towards? Ryan I think for most people those ethics will ring true. I haven't found anyone that will disagree. If we've got a healthy, happy planet, we're looking after people and we're making sure there's enough to go around now and for future generations. Like nobody can argue with that. And I think the vast majority of the population are working towards that. Whether they consciously know that or not, what they can offer us by studying it and by practising it is a framework to more consciously operate in that way. Paul Okay. So I think there are the challenges we have, I think around energy, transport, waste and obviously taking care of the environment and the social side of things as well. And so permaculture really I suppose helps with all of that, doesn't it? Because if we're growing things locally and we're managing things more locally, then we're cutting down on energy, transport, you know, we're reducing food waste and taking care of the environment and we're engaging people locally. So it seems to take all the boxes. Ryan Yeah, not a lot then, hey. And it's it's hard to find many disciplines that are so all encompassing. And I think one of the pillars in the strengths of permaculture to me is that it is holistic and it does see that everything's connected. Yeah, so it's systems based. What do we mean by systems? You know, we've got transport systems, education systems, financial systems, all kinds of invisible systems make, you know, global society or in countries and regions and villages, even at a parish level. We also have in our back gardens, you know, our compost system. Maybe it's as simple as lifting the lid, chucking these scraps in there, ignoring it for a couple of years. Right. It permaculture works at that systems level and it sees the whole world and it also pieces together the detail in cool ways actually, like there's loads of people using really cool practices as part of their permaculture design. So there's a lot that permaculture has been used to design across the world. What Permaculture Association 2015 we published a study called Next Big Step and that was studying what the global permaculture network looks like. And we know that it's in most countries around the world that people practicing permaculture everywhere, right? At least 3 million people that have studied a design core. So that's like the the gold standard of permaculture education. It's many millions more that have dipped their toes in it just below that level. On an introduction to permaculture course, or they've gone to a talk or they have read a great book about it. So there's loads of people everywhere and it has been used to design kitchen cupboards. Yeah, they're crazy sensible. Think of it up to the food distribution system for a region in northern India and it's okay. That's why it's really hard when you Google what is permaculture to get one definition that sticks because there's probably as many definitions as there are people using it because it's holistic and it's all encompassing and and you've got those core ethics. So for me, you can't point at something and go, that's permaculture, right? As it's communicated in that way. And someone says, Hey, I used a permaculture design process to get to this end result. Right where we are now, there is no end, right? Everything goes in cycles. So yes, it's been used to distort, to design, transport systems, food distribution systems, community composting schemes and so on. And so on. So I think the key thing is to to learn the philosophy and the design tools and connect network of people that are using it. Paul And tell us a little bit about about the Permaculture Association. Ryan The Permaculture Association, 40 years old this year. They're a charity registered charity in England and Wales and Scotland. Yeah, and they've been going going for 40 years teaching people about permaculture and connecting them through events and it's on the front of it as simple as that. And remember, permaculture is holistic and is used in many different places in many different ways. So right, there's so much work to do. The advocates, association staff and members are excellent networkers and they connect with their friends of Earth groups, political parties, businesses, all sorts of organizations on different levels. And what I see is the real strength is their networking and bringing people together, synthesizing that effort and kind of bringing it to the front and continuing that momentum. Paul Right. Okay. So it's a it's a fantastic philosophy. I think it's where we'd all like to get to, if you like, you know. BE But there are challenges with something like this and scaling this up. And, you know, one of the reasons we're not doing this would be just time. People don't have the time to grow their own. Ryan I think also making time to consciously design and decide what we're going to do and kind of step back from the race for a second. Paul Right. Ryan And not just just to add another metaphor, not just to be on that hamster wheel. Yeah. No, it's a small mammals, but just keep going, keep going, keep going. More, more, more. Yeah. I think what we've learned in recent years as a result of the pandemic and all of the effects societally from that is that if we do have a chance to just pause and step back and and look at ourselves and what we're doing, we might then make some changes for better. Own lives at work, in how we travel, in how we enjoy our time and how we spend our money. Right? Everybody that has this choice, that has the privilege to be able to step back and take a look at their life can do so and think that is is this the most ethical path I'm taking to care for the effort, to care for myself, and to make sure there's enough resources to go around now and in the future? Paul it seems that this would work best at the community level where people can get together and share knowledge and skills and obviously just make the economics of it work. Ryan We have to work together. That's what we do as a species and we have to work with other species. Okay, We we know that we have to plant more trees for example. We know we have to create more habitat for insects. We know that we have to build the soil so they can store the carbon and feed us. We have to work together holistically. So we have to work in community, Sure, with lots of other people and all the other resources in our environment too. Right. If we're just going to be extractive, then imagine that person in your community that's always take, take, take. Don't get along. Well, it doesn't it doesn't build happiness and health. So if we can just give and keep giving to our community, share our skills, share our abundance, we've got a garden full of courgettes and runner beans. It's July. I think a lot of us growers do at the moment, you know, Give it away. Yeah, maybe then some people will exchange with you and they'll get back some lettuce or some pound coins. You know, we have to work together and we have to find ways to keep scaling out as well as scaling up our efforts. Right. If you if I just think about the neighborhood I live in, you know, 150 houses, we don't have a center, we don't have shops, services, etc.. We're near a main road and 150 houses. I don't know how many people that is at least 500, I think. And there's lots of families. It's a it's a mixed neighbourhood. If we could all work together and we had a conscious permaculture design for just our neighbourhood that would be so impactful to so many people, I think we'd get a lot more food grown, we'd share a lot more tools, we'd totally change how how we work and how we commute and child care. And the first step towards that would be bringing us together. And like I say, we don't have you know, we don't have a shop, we don't have a a village hall. We're just, you know, stuck on the side of a hillside on the edge of a town. Paul Can you tell us a little bit about the history of permaculture? Ryan There's many points in history I could start a story of permaculture. I want to go back maybe 500 years and let's, let's think about how indigent US communities around the world were surviving and thriving in those times. We don't have to pick on any community in particular. I think the best pattern to look at is that they're working with nature. Okay, We think about indigenous tribes now in the Amazon that they've really integrated into the rainforest. They work with the species that they're alongside every day to help themselves thrive for medicine, for shelter, for food. Now let's fast forward to the 1970s to Australia. Didn't know we were going to land there. Did you know that? We have to. Mollison, who's teaching at the university of Tasmania and Bill Bailey, left school when he was 16. He'd worked in fisheries, he worked in forest, he worked with timber, he worked in different natural ecosystems. And then he started to teach and what he realised was Mother nature's got is sussed. She doesn't find it hard, You know, if if humans can act more like nature, then it would be a lot more efficient and a lot healthier to live and thrive on this planet. So he started to put this to the test. And fast forward a few years. David Holmgren, one of his students, jumped on board and said, Yeah, I want to help you test these theories and I see you doing that. And so, so they started doing it, it being permaculture and books were published and they all sent out students of permaculture around the world to, to spread the message. And he said, we need an army of land workers to spread the word of permaculture Now that feels like it puts the cult into permaculture. Okay, we've got to say that. it's a criticism I've heard and I get it. And it was because it was the 1970s. I wasn't there. I've got to put my hands up and say, I don't remember those times I wasn't born. That permaculture started to spread across the world and in the UK we had pioneers like Rod Everitt teaching people about permaculture. We had the first people that were just trying it out across the country and, and setting up smallholdings and farms and gardens. So can't just come in with a quick question. Paul So what. I'm not, what I'm not really understanding at the moment is what were they doing that was new or radical or different to what was already happening. Ryan So what was different about permaculture? It was at a time where the Limits to Growth report had been published. Quintessentially said all of our natural resources that we're extracting have their limits. You know, peak oil will come or all these natural resources will run out. So with those core ethics of earth care, people care, fair shares in particular limiting growth, living consciously and there were lots of other similar movements at the time, but what permaculture did was put it all together and take action. Okay, so we've got the ethics, we've got the principles which go further into how nature works and we've got some design systems and the first published books were really practical and permaculture initially was permanent agriculture and then over time got contracted to permanent culture because of the plastic nature of it. So growing things differently is how it started. Perennial Systems. So an annual intensive system, you may picture a tractor with a plow year on year digging up the soil acre you know, acres upon acres, sowing the same species. The whole field of wheat or corn or maize will have you fertilizing that with chemical fertilizer, spraying that with insecticide, adding fungicide and so on. So that's really limiting diversity. What perennial permaculture growing systems typically look like is abundant diversity and a bit chaotic. Okay, If you walk into a forest and it's in straight lines, it's probably because it was planted after World War One by people. If you go to West Wales and you look at some of the last remaining rain forest in the UK, it's chaos. Okay, there's the ponds and Brooks, there's there's fallen trees and insect galore and all of the undergrowth and brambles you have to scramble over and it's going to take a long time to get through that woodland. Permaculture mimics those natural systems. Okay, so it tries to be like a woodland edge where you've got that meeting of two systems, you've got the meadow and the woodland somewhere in the middle. We've got this really abundant edge. Imagine the brambles and the haze or the wildflowers in the herbs is a lot for humans to interact with there. So if we, you know, chaotically jumble that all together, then you've got diversity. However, it's quite inefficient. You know, you've got to look at I go, how am I going to harvest that? They're all the way deep in there and how am I going to do? Permaculture mimics Woodland Edge, but it doesn't recreate it, it's inspired by it and it works with nature. Paul Okay. All right. Okay. So thanks very much for that explanation, Ryan. That's so a lot clearer about, you know, about its history and its journey to this point and what is trying to achieve for everybody. Um, it just really but the scaling of it I think is obviously the challenge, isn't it? I mean, monocultures exist because they're so efficient feeding, you know, vast numbers of people. We know that they're, we know that they are perhaps the future or maybe they are the future, but not the way that they're implemented at the moment. So are farmers, the industry, adopting permaculture in the way that they're managing land and in the way that they in their land management practices? Ryan There's no one solution that's going to feed us all. If we've got lots of tools in our toolkit, then we're more likely to succeed. And permaculture is full of tools and it gives a framework. So how do you say that monoculture farming is really efficient? I think if we look at the numbers, it's not in terms of water use, in terms of soil fertility and health of plants and health of the people it's feeding. It's just not particularly efficient. Now, monoculture is a kind of a broad stroke pattern. It depends. You know, we might have a market garden bed of ten meters long, 1.2 meters wide, and it's just lettuce That's not exactly the same as 50 acres of maize. Yeah, right. We have to look at it in context as well, because the lettuce might be beside some dill that's allowed to flower and it's attracting loads of hover flies Paul It might be alongside lots of other diverse beds. So it's not. Yeah, but try not to be reductionist and I think that's difficult for a lot of us because our education system, Victorian education system, is reductionist and we learn a little bit at a time and as we get older we get a little bit more and a little bit more and maths sits in that box and literacy is in that box and geographies over there somewhere. A garden is a great place for people to learn and you see that it doesn't fit neatly into a box. Ryan So yeah, no, I completely agree with you in saying that. And it's, you know, everything's driven by the economics at the end of the day, isn't it? So, but the economics are changing. You know, that's, you know, in the 21st century, as we're all quickly realizing that we need to put more value on nature and permaculture is certainly a way for us to be doing that and implementing it. Paul But on the otherside of this then would be just knowledge and skills that are required in order to be able to adapt to or to be able to create a permaculture or to implement permaculture because, you know, a lot of people don't have green fingers, do they? So do you have to have green fingers to get involved with permaculture Ryan So the vast majority of people in the world are fed by small farmers and growers. It's a myth that big agriculture feeds the most people. It doesn't. And this is from the United Nations. FOA. that that's one of the focuses a couple of years ago was on small farmers. LA Via Campesina is the largest workers union in the world and it's of land workers and peasant workers that grow food and feed people and they grow fiber and clothe people. It does take a lot of people. At the center permaculture is the prime directive, which says the only ethical decision is to take responsibility for our own existence and that of our children. I don't understand why every one of us should rely on lots of other people to feed and clothe and warm us. We can take some of that responsibility to look after ourselves and our families. Right? And I think it's really powerful when we do that. Now, you said not everybody has green fingers. That's right. And when I'm stood in a market store selling plants, I get one of two reactions. I get people come up to me and say, Oh, mint, I've got enough mint. I could sell that to you. Ha! You know, Right? Yeah. Isn't it brilliant when you give it the right conditions that it thrives? We allow things. The right conditions. They can thrive. That works with people to the other reaction I get is, Oh, these look really nice. I'm not going to get anything because I always kill things like you like to try to kill plants. No, no, they just die. Yeah, that's right. They just die and they feed other things. And then other things come to life. Oh, yeah, Because I've got loads of poppies in the garden and they're pristine, they're lovely, and the bumblebees love them, but. All right, well, you did that. Yeah, I guess so. But I didn't have to do anything. But isn't that good? Look, all of these plants, we've got that perennials, once you've bought them, once they do their own thing and you don't have to do much, that's the case for most plants. Unless we're trying to grow some exotic orchid. No. Yeah. So there's a lot of potential in a lot of people. And what I've seen over several projects over the years is a lot of people need some self-confidence. Boost right? That's not saying that we want loads of arrogant people walking around the streets. You can be confident with compassion right? Okay. That confidence in an ecological definition is something like there's enough resources to maintain the system. So people need to be sure they have enough resources to maintain their own system, like their body and their health. And I think what we're seeing at the moment with a quote unquote cost of living crisis. We can take some of that responsibility into our own hands and choose what it costs for us to live. But that comes with a load of loaded privilege. A lot of people don't have the choice to do much different to what they're doing. They can't just go out and start a garden. It's not as simple as that. How much can they feed themselves anyhow? That's not what I'm saying. Saying we can grow a bit and we can grow a concentration of really nutrient dense food. We power ourselves with that knowledge of what we can forage, what we can find in our gardens already, what we can introduce, that's that's lower for. Yeah. And then we can talk about that with other people in our communities, whether they're the face to face local communities or online communities. And I think we just have to keep building up that confidence, building up those resources that give us the confidence to share that knowledge, you know, find something online, listen to this podcast series. There's loads of great inspiring ideas from from a range of of speakers. I've been enjoying catching up on it. Find an online course, you know, watch YouTube videos, find a book library. There's loads of ways that we can do it. And I think then the powerful thing is coming together with other people on that learning journey and chatting with them and doing it together. Paul Has there been much government support for yourself and Earth up? Ryan We know there are lots of government ministers that know about permaculture and have said that they're supportive of it and they would like to know more and to support it further. I think it helps to also talk about reducing waste and saving energy like we start by we said at the start of the podcast because that is a big problem, isn't it? If we you know, if we use less, that's half the battle actually. And permaculture, going back to the way we started the podcast does a lot for that. You know, it reduces transport, reduces energy, reduces packaging and yeah, I think that's almost where it stops in a sense, you know, doing things locally, more efficiently and, and you know, so we're not producing things halfway around the world that we can create locally would seem to be a good plan if we're to take on the challenges of the 21st century. Paul What's the future of Permaculture. Do you think, then, Ryan Ryan That nobody likes waste. I've just got Charlie McGee from Edible Veg Soundsystem song in my head. There's no such thing as waste because in nature there is no such thing as waste. Everything goes in cycles. When things die, they give get room to life. So there's no such place as a way. We know that. Yeah, we're conscious of that. That if our plastic is listed on the floor, ends up in the river, it ends up in the ocean. Yeah, we know about the Pacific Garbage patch. We know about the source of that pollution. And it's really disempowering to go into the supermarket and see everything wrapped in plastic and you go, But I haven't really got a choice because I can't afford to shop somewhere else. I don't have the time. So really we need to keep pushing and and being really visible about our ethics, saying, Hey, we don't want organic stuff wrapped in plastic. Can you do that loose like the other stuff too. The future is what I'm saying is a lot more people discovering it, a lot people coming together in lots of different ways, whether it's on a Reddit forum through a podcast Permaculture Convergence in London this September. Shameless plug for that awesome event. Come, come together and do more. And we need to think about taking responsibility for our own existence. Can we grow a bit of our own food together? Can we source some would fuel more locally to heat our homes. What can we do to help ourselves locally with others? Paul Okay. All right. Thanks very much, Ryan, for that. And if people want to engage with you at Earthed Up, how can they do that? How can they find you? Ryan Find out about all the things we're doing at EartherUp.com Send us an email If you've got any questions about what we do, hopefully you can come and visit the nursery. We're launching mail order plants this autumn and we've got a full program of events and courses. Paul Okay, great. Well, thank you very much for your time on this podcast. Right. And, you know, clarifying what permaculture is and how we're all going to benefit from it if we know we can get more involved with it. Thanks again. Ryan Thanks, Paul Paul Thanks, Ryan Previous Next

Improving Workplace Communication Skills with DISC Personality Assessments Unlock Effective Communication Strategies with DISC Insights for a More Collaborative and Productive Workplace Published on: 28 Nov 2024 Enhance your workplace communication skills by leveraging tools like DISC personality assessments. These assessments can help you identify areas for growth, encourage seeking feedback, and practice communication strategies that work for everyone in your organisation. Why Communication Skills Matter at Work Research shows that 42% of all workers are in roles where communication skills are more crucial than analytical, mechanical, or managerial skills. This means that, for a vast number of people, their ability to communicate effectively is far more important than their technical expertise. Telephone communication skills , for example, are essential for building relationships and resolving issues efficiently. However, learning and development strategies often neglect to prioritise communication improvement. Using DISC for Better Communication DISC personality assessments can be powerful for enhancing communication, teamwork, and collaboration. The DISC model categorises personality traits into four primary styles: Dominance, Influence, Steadiness, and Conscientiousness. Understanding these styles helps employees develop self-awareness and appreciate how others prefer to communicate. With this knowledge, you can tailor your communication to different styles, reducing misunderstandings and fostering better interactions. DISC also promotes empathy, as you start to value the strengths and working styles of your team, improving overall dynamics. Defining Communication Skills Communication skills are a broad set of abilities, including verbal and non-verbal communication, listening, and negotiation. They involve any method we use to convey information and engage with others. Effective communication requires adapting your style based on context—how you communicate with a manager may differ significantly from how you interact with a colleague. Categories of Communication Skills Verbal Communication : Clear and concise speech to convey information. Non-Verbal Communication : Body language, facial expressions, and tone. Listening : Active engagement to fully understand and respond to others. Negotiation : Finding mutually agreeable solutions to issues. Conflict Resolution : Navigating and resolving disagreements constructively. The Impact of Communication Skills at Work Strong communication skills are essential in professional settings. They improve teamwork, reduce friction, and lead to more productive relationships. Regardless of your position, the ability to communicate well can accelerate your career by making you a more effective collaborator. Even in technical roles, communication remains critical, particularly when interacting with colleagues, clients, or stakeholders. Leaders, in particular, benefit from strong communication skills. Clear, empathetic communication can improve team morale, foster engagement, and create a sense of shared purpose. Moreover, these skills extend beyond work, enriching your relationships with friends and family. Communication Skills and Workflow Efficiency Developing effective communication skills is vital for creating smooth workflows. Clear instructions, active listening, and open dialogue can streamline processes and foster trust within teams. Just as detailed procedures improve operational efficiency, consistent and transparent communication reduces errors and enhances team performance. Top 10 Communication Skills for Workplace Success Emotional Intelligence : Manage your emotions and recognise their impact on others. Humility : Show respect by acknowledging both your successes and those of your peers. Empathy : Understand and connect with the perspectives of colleagues. Active Listening : Be present and engaged to minimise misunderstandings. Authenticity : Communicate honestly to build trust. Non-Verbal Awareness : Recognise that body language often conveys more than words. Clear Language : Use precise words to avoid confusion and enhance clarity. Conflict Resolution : Tackle issues constructively, focusing on solutions. Collaboration : Work cohesively with others to maximise team potential. Recognition : Regularly acknowledge the efforts of colleagues to boost morale. Steps to Improve Your Communication Skills Take a DISC Assessment : Identify your communication style and learn how to adapt to others. Seek Feedback : Understand how your communication impacts others and align this with your DISC profile. Reflect Regularly : Analyse past interactions and consider how to improve. Invest in Training : Participate in workshops that focus on interpersonal communication, tailored to your needs. Stay Consistent : Practice your skills daily to make effective communication second nature. By improving your communication skills, you can build better relationships, streamline workflows, and contribute to a more harmonious and productive workplace. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations provide clarity and a clear pathway forward for you and your team. Get Started

How to Improve Staff Performance Are there any successful businesses out there that still don’t realise that their most important assets are their people? Any business is reliant on the people who staff it – who face customers each and every day, who man the phones, who generate the leads… Published on: 9 May 2013 In the ever-evolving landscape of business, one of the key determinants of success is the performance of your staff. Whether you're leading a small team or managing a large workforce, harnessing the full potential of your employees is paramount. Yet, achieving optimal staff performance isn't just about setting ambitious targets or implementing rigid systems; it's about cultivating an environment where individuals can thrive, grow, and contribute their best efforts. From fostering a culture of continuous learning to implementing effective feedback mechanisms, there needs to be actionable strategies that empower both leaders and employees to excel. So, whether you're a seasoned manager looking to fine-tune your approach or an aspiring entrepreneur aiming to build a high-performing team from the ground up, you need a roadmap to unlocking the full potential of your workforce. Revenue intelligence serves as a potent catalyst for enhancing staff performance Revenue intelligence serves as a potent catalyst for enhancing staff performance by providing invaluable insights into customer behaviour, market trends, and sales strategies. By leveraging data-driven approaches, staff members can make informed decisions, identify lucrative opportunities, and optimize their interactions with clients. Moreover, revenue intelligence equips employees with the tools and knowledge to personalise their approach, tailor offerings to meet customer needs, and ultimately drive revenue growth. Through comprehensive analytics and real-time feedback loops, staff members can continuously refine their skills, adapt to evolving market dynamics, and deliver exceptional value to both the organization and its clientele. Thus, integrating revenue intelligence into the fabric of operations not only fosters a culture of accountability and innovation but also empowers staff members to perform at their peak potential, driving sustainable business success. So how do you ensure that the people in your business create a good vibe – create the environment that helps to grow your business? Clearly it’s important that your recruitment policies are sound and that you motivate your employees once they’re on board so that they continue to make good things happen to your bottom line. Collaboration – sales, marketing & customer service departments Attracting and keeping the right people is key. Creating the correct business and working environment where teams are valued is important if you’re to encourage collaboration and communication between teams that will do so much better if they are all working to the same goals. Communication and information sharing between teams is important as it will help with your people retention, as well as make everyone’s jobs easier! How to improve staff performance Helpful and constructive staff reviews will help with retaining your best people and encouraging people who are struggling with one area of their work. Looking at your staff as a whole in terms of their performance as a department, and as individuals you can: See which of your employees are performing well, and which ones need a boost Identify performance and process issues experienced by individual team members, or the team as a whole Provide positive feedback, training and direction on their activity and results Open up the lines of communication between managers and employees through 2-way feedback Create a culture of collaboration between frontline departments, enabling cross-departmental feedback and input, bringing a fresh perspective to existing situations Reduce the burden on company resources by supplementing, and in some cases, completely replacing the need for traditional staff training methods Summarise feedback notes for a particular staff member, department, process, product or campaign. Staff motivation If you want staff to contribute to your organisation and make it successful then making them feel valued is the biggest step. Value can be shown in many ways; a verbal acknowledgement, a thank you letter, a promotion or a salary raise. Also supporting them with systems that help your staff do their jobs easily and intuitively will also make your people feel valued in the workplace. Awardaroo is such a system and has been shown to have an immediate effect where companies are using its call tracking, monitoring and codifying functions for instance. Staff engagement is increasing, poor performers are being identified and trained to do better, and the best performers in sales teams are being rewarded – which all leads to a motivated workforce as well as a healthier looking bottom line. Just imagine how satisfying & profitable it would be to give more leads to the sales person who converts the best – and less to the sales person who is NOT converting – if only you knew who they were. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations provide clarity and a clear pathway forward for you and your team. Get Started

The Ultimate Guide to Business Process Improvement and Effective Workflows Unlock the Secrets to Streamlining Operations and Maximising Productivity: Explore proven techniques for identifying bottlenecks, setting actionable goals, and implementing continuous improvement practices that lead to enhanced efficiency and sustainable business success. Published on: 10 Sept 2024 In today's fast-paced business landscape, the ability to streamline operations is essential for success. As companies strive to maximise efficiency, business process improvement and effective workflows have emerged as critical components in driving organisational performance. This guide delves into the strategies and techniques that can help you enhance your processes and create efficient workflows, ensuring your business remains competitive and adaptable. Understanding Business Process Improvement Business Process improvement refers to the systematic approach of identifying, analysing, and enhancing existing business processes to achieve more efficient results. The goal is to eliminate inefficiencies, reduce waste, and improve overall quality. Techniques such as Lean, Six Sigma, and Kaizen are widely used to implement continuous improvement within organisations. By embracing a business improvement programme , businesses can achieve greater agility, responsiveness, and customer satisfaction. It’s not just about making changes but about fostering a culture of ongoing evaluation and enhancement. The Importance of Efficient Workflows Efficient workflows are the backbone of any successful organisation. A well-designed workflow enables employees to complete tasks with minimal friction, reducing delays and errors. When workflows are optimised, teams can work more collaboratively, communicate effectively, and ultimately deliver better results. Workflow management tools can facilitate the design and monitoring of workflows, ensuring that processes run smoothly. By prioritising workflow efficiency, businesses can enhance productivity, reduce costs, and improve customer satisfaction. Key Steps to Achieve Business Process Improvement and Effective Workflows 1. Identify Pain Points The first step in business process improvement is to identify bottlenecks and challenges within your current workflows with a workflow audit. Conducting a thorough analysis can reveal areas where inefficiencies exist. Engage your team in discussions to gather insights on obstacles they encounter, and use this feedback to inform your improvement efforts. 2. Map Your Processes Visualising your workflows through process mapping can help clarify how tasks are completed and where improvements can be made. Use flowcharts or diagrams to illustrate each step in the process, making it easier to identify redundancies or unnecessary steps. 3. Set Clear Goals Establishing clear, measurable goals is essential for successful business process improvement. Implement the SMART criteria—Specific, Measurable, Achievable, Relevant, and Time-bound—to define what success looks like. This approach ensures that everyone is aligned and accountable for achieving these objectives. 4. Implement Changes Once you’ve identified areas for improvement and set goals, it’s time to implement changes. Communicate the changes clearly to your team, and provide any necessary training or resources to facilitate a smooth transition. Monitor the implementation process closely to address any issues that may arise. 5. Monitor and Measure Success To determine the effectiveness of your business process improvements, it’s crucial to monitor and measure success. Establish key performance indicators (KPIs) that align with your goals and regularly review performance data. This ongoing evaluation will help you identify further areas for improvement. 6. Foster a Culture of Continuous Improvement Encouraging a culture of continuous improvement within your organisation can lead to ongoing enhancements in processes and workflows. Empower your employees to share ideas and suggestions for improvement, and recognise their contributions to foster engagement and innovation. 7. Leverage Technology Utilising technology can significantly enhance your business process improvement efforts. Workflow automation tools can streamline repetitive tasks, allowing employees to focus on higher-value activities. Explore software solutions that fit your organisation’s needs to drive efficiency and effectiveness. Conclusion: The Path to Sustainable Success In an ever-evolving business environment, the need for business process improvement and efficient workflows cannot be overstated. By following the steps outlined in this guide, organisations can not only enhance their operational efficiency but also create a sustainable foundation for long-term success. Embrace the journey of continuous improvement and watch your business thrive in the face of new challenges. By prioritising business process improvement and effective workflows, your organisation can achieve operational excellence, foster innovation, and maintain a competitive advantage in today’s market. Start implementing these strategies today and unlock your business's full potential. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations provide clarity and a clear pathway forward for you and your team. Get Started

Zale Tabakman discusses Indoor Vertical Farming Zale Tabakman discusses Indoor Vertical Farming Indoor vertical farming is a sustainable and innovative approach to agriculture that utilises stacked layers to grow crops in controlled environments. It maximises space, reduces water usage, enables year-round production, and offers precise control over environmental conditions for optimal plant growth. PAUL Welcome to today's Rethink What Matters podcast, the podcast dedicated to aligning the economy with the ecology and everyone for improved business performance, stronger families, and a greener, cooler climate. And today, I'm joined by Zale Tabakman of Local Grown Salads in Philadelphia, Pennsylvania in the US. And we're going to be speaking about indoor vertical farming. Zale is the President of the Local Grown Salads, and their vision is to feed the world healthy food that is grown sustainably. So welcome, Zale. ZALE Well, thank you for having me. It's very exciting. PAUL So, if actually, if you could just tell us a little bit about, to start off with, Local Grown Salads? ZALE Okay. So I will keep it very simple because I'm sure we're going to get into some of the details. But, essentially, we are a technology company that has indoor vertical farming technology. So we create indoor vertical farms. We either private label them or licence them. So it's kind of whole business thing. But essentially, Paul says, hey, I want to get into vertical farming. I don't want to be a farmer. I'm really just a businessman. I want to be in the business of food, so you'll buy your technology. It'll be turnkey. You'll never really learn how to grow basil in your backyard, but you'll know how to grow Local Grown Salad's basil. Arugula, we sell microgreens, we sell herbs, we sell greens, we sell small vegetables. Our idea is to have indoor vertical farms everywhere, so that we're fifteen minutes from the consumer. Meaning that your farm will be wherever consumers are living. There'll be no virtually no trans competition, or you can even deliver via bicycle from the farm to the people. It's by moving everything local, you get rid of the shipping. In North America, you know, Americans tend -- I'm a Canadian, so we can make fun of Americans today. But in America, they think that they grow their own vegetables. But in reality, in the United States is United States. They're separate states. So you have California, Arizona, and Mexico as a key - well, Mexico is a different country. (So) Arizona, Mexico, and even Texas. They grow the vegetables, and it gets shipped to New York, Boston, Philadelphia, Chicago, Detroit. You're shipping actually farther than Spain is from England. You know, for Spain to England, you think it’s a big thing. But, you know, so a tremendous amount of the growth of the transplants of the carbon footprint of farming, and we're talking in vegetable space, is all just a movement of the vegetables from one place to another. If you can get rid of that movement, you can do an immediate fifty percent reduction in the carbon footprint. PAUL Brilliant. That's such an interesting insight, isn't it? So great. So if you could just tell us a little bit about yourself then, Zale, and how you came to be involved with indoor vertical farming in the business. ZALE Oh, okay. This is like, I'll tell you the short story, not the long story. The short story is I am first a father with five kids, and they were all teenagers. And I was very big. I'm not a vegetarian or anything. I'm just like a normal guy, but in our family, it was always big to have salads and vegetables, always growing on our desk, on our table at dinner time. And so what happened was, you know, kids would go back and forth between their mother and me, and it was back and forth half the time. All kind of normal kind of stuff. No big story there. There (were) these kids, right? At same time, I was riding my bicycle. Now as I mentioned earlier, I'm Canadian, and when I was riding my bicycle, I happened to notice all these large buildings in Toronto. Toronto looks like London, looks like New York, has big huge buildings. At the same time, I was doing this technology consulting that's specific to Canadian -- Canada, and I had two different interesting customers. I had one that was a company that would manufacture three thousand sandwiches a day. So they would actually be manufacturing salads and sell them in hotels and stuff like that. And the chef there was telling me that the problem was they could not get certain vegetables at certain times of the year. So they always have to swapping and swapping out. And I learnt that in Canada, we import about eighty-five percent of our food. Like we mentioned earlier in England, like New York, everybody else, every food - most food is imported. And then at the same time, I would have another client who was putting air into water, which is called dissolved oxygen. And they were telling me the entire business of how much money was being made in the food business. So I had these three things. I had to feed my kids. Right? So it's a very personal thing. I had these two clients, one that wasn't getting vegetables, and another one that was telling me all about how much money there was in the vegetable business. And I'm riding my bicycle around. I'm seeing this city. I said, why the hell aren't we growing vegetables on the roof of our buildings? Right? Instead of importing, obvious stuff. Right? I'm not the first person to think of that. Right. But then when I started to do the math, it turns out you couldn't make any money. So the next thing was, well, I could but when you did the math, the way they -- I'm always I'm turning terms into dollars and cents, you couldn't make enough money because you couldn't get enough volume or yield on a per square foot basis on the roofs of the business. But what if I just said, oh, If I can make three dollars a square foot, what if I could just go up high? I can make, and then, you know, we all have a friend at Google, and I started searching. And I realised, oh, I'm not the first guy to do it. We went out. We bought some technology. We tried the technology and it was very expensive, and it really didn't work very well. And I said, oh, I could do this easier. And about a million dollars of R and D later, we figured out how to do it. Now we have pending on our technology in Canada, the United States. And we're now rolling out farms (in) Philadelphia, South Carolina, Calgary, Jamaica, a whole bunch of other places as well. PAUL What's the need that you're meeting where you are studying with? Is it that there's a lack of space or not enough food? Or why are your customers buying it? ZALE I mean -- oh, because our product is fresher, better. So let's take the American model or the --when you transport food, the instant you harvest a vegetable, it starts to die and the quality goes down. And there's a whole bunch of things that people do to adjust that. But the instant you do that cutting, what happens is, the juices or the water inside the vegetable starts to leak out, and you have problems. So a fresh vegetable and a three-day old vegetable do not taste the same. But if you think to take the simple model of Philadelphia, stuff is coming from California, Arizona, and Mexico, it's being shipped on a truck that is going to take three to four days to get there. All of a sudden, the product we're selling is not nearly as fresh. The secondary thing, which is a very important thing, and I think it's going to go to some things that your listeners care about, is everything in California, Arizona, are covered in pesticides. Even if it's organic, it's still going to use an organic - it's going to have some sort of pesticide. When we do indoor vertical farming, we don't use any pesticides, fungicides, or herbicides. There's nothing on it. It's just pure vegetable. So the freshness, meaning that we can harvest and deliver within two hours, means that that the product tastes better. The shelf life is that much longer and extended. And the other very big thing is we have a wide variety of products that we can sell and grow that aren’t typically available in the stores. PAUL Okay. Alright. That's another differentiator then, isn't it? They can get a variety of foods that otherwise they won't not be able to, and it's fresher because it's closer. So, yeah, I can absolutely see. Now you mentioned organic there, then. And is that what customers are wanting now? They, you know, they want to listen to organic and local and fresh. ZALE People talk about organic, but they really-- So let's break down what “organic” is. Now I'm a pro organic guy, in general. So let's don't-- anything I say, don't take it as a negative, but you need to understand. In the fruit, in the vegetable market, you need to understand what organic is. First thing is, you know, the big bugaloo is GMO. Right? Genetically modified things. Most, almost-- there is virtually no GMO vegetables. There are wheat and the wheat rice pulses, you know, the big things. But like your tomatoes, there are a few GMO tomatoes, but generally it's not a common thing. Cucumbers, arugula, like, it's not even an issue. But to be organic, you need to be GMO-free. Okay. So it's not a big thing, but if you ever see it on a stamp, don't worry about it. The second thing is that seeds, of course, need to be not having the pesticides and the herbicides and the fungicides, the kinds that are used. When you're organic, they're organic based, except if you can't get one, then you're allowed to use a chemical one, and you're still allowed to have that organic stamp on it. This just-- but I'm a practical guy. You need that because if you don't have those things, you're going to-- people don't want to eat vegetables that have holes in it that are eaten by insects. Right? Right. Okay. So that's kinda -- and the fungicides and so you need them. And then the next level of organic is, of course, where the seeds came from. Where they (are) grown. Where the seeds (are) grown in that the plant was grown from an organic field. So that's another level of organic, which practically doesn't really make a lot of sense - difference, but it's something that you need to care about. And the third but, ultimately, the most important thing is, what is the source of the nutrients or the fertilisers that are being used for growing the plant. And you could talk about there's eight major ones, and there's eight minor ones, but reality is the most important one, and this is one you're going to love, Paul, that people don't know about is Nitrogen. PAUL Nitrogen. Yeah. Yes. Yes. ZALE Yeah. So Nitrogen is-- there's organic sourced Nitrogen, and there's non organic sourced Nitrogen. Non organic sourced Nitrogen comes from natural gas. What they do is they take natural gas, they burn natural gas, and that captures the nitrogen from the air and puts it in into a form that the plants can use. Fifteen percent of the world's natural gas is used to create nitrogen. So you burn natural gas, fifteen percent. So if we move so forget everything else. Right? For two we do two things. You go indoor vertical farming; you get rid of all the movement of the products from Spain to England or California to New York. Right? All the movement? And you use an organic source nitrogen, you will instantly reduce the carbon footprint of the entire world. Imagine getting rid of fifteen percent of the natural gas of the world's usage. If you grow soy, process soy, it becomes - it can be used as a nitrogen source. There are other natural sources, but that's the one that we particularly like. And it's easy. So you just grow soy the soil can be grown organically or non-organically. It doesn't really matter. Remember? Because we're now taking the nitrogen. When you process it, you pull the nitrogen from the soy, you lose all the pesticides and everything else. PAUL You know, talking about nitrogen, though. I understand that one of the issues with nitrogen is that some of these fertilisers have too much nitrogen. It just leaches out into the waterways and gets into everyone's water and – ZALE So Zale the Nerd is going to touch in on it. You said there's too much nitrogen. There isn't actually too much nitrogen. The problem is, for your typical -- first of all, I like to be a very positive guy. Okay? So I don't want to point fingers and say, anybody's doing anything wrong. Okay. So please take it this way. I am a typical farmer. I'm not making a lot of money. Right? Farmers do not make large amounts of money no matter what you read. Okay? So I have a field, and I need to fertilise it. Right? So I know I have this field and it needs x amount of pounds of fertiliser. Right? At nitrogen - let's just focus in on the nitrogen. It needs x pounds of nitrogen for it to grow, I wanted to generate a hundred pounds of a plant matter, I need, you know, half a pound of fertile nitrogen to get that hundred-pound plant matter. Great. Nice simple number. And so I can just spread a hundred pounds. But then all of a sudden, it rains. Right? The nitrogen doesn't get spread properly. Blah blah blah blah blah blah. So I don't get enough nitrogen. I don't -- I put out nitrogen, but not enough nitrogen will get me the half pound I need for my plants. The plants don't get that half pound because of the rain. It washes it away. It gets whatever - a weed takes part of it, you know, all of those stuff. So he is a farmer. I need to-- I only make the money if I sell the hundred pounds of plant matter. I then put two pounds of nitrogen in there. To make sure I get the half a pound of nitrogen, which means that then it soaks in and of course then the nitrogen flows into water table (and from) the water table, it eventually gets into lake, and you get those things called algae blooms, so you get all that other crazy stuff. Again, if we use indoor vertical farming, we don't have any loss of nitrogen. They we put it into our system. It's a closed system. The nitrogen goes right into the plant. We don't get any of those other bad things. PAUL Yeah. Sometimes you do these podcasts and there's so many great wins of what people are doing, and this sounds like another one of those actually. Ticks a lot of boxes. And you've got year round production as well because it's like a greenhouse, I guess, isn't it? ZALE So No. God forbid. No. PAUL That's a swear word in your world. ZALE That's a swear word. Yeah. Okay. So a greenhouse which we all know and have actually invented in England and, you know, was an English invention. What it does is it includes it closes the environment and but it uses natural light. And so the greenhouse, it's called - it's green inside, and it looks like a house. But, you know, we usually the typical term is a glass house, sometimes it's called, because it used to be the panels of glass, but now they're a polycarbonate. But what happens is the light comes from the sun. In indoor vertical farming, the light comes from LEDs. So we're in a basement. We're in an old-- you have an old building that was built, let's say, in 1940s. It's got very low ceilings. We reuse - we actually reuse buildings. So we're inside, reusing buildings. So I can speak to the United States. United States had, you know, had its great industrial play eighteen you know, 1880s to about the 1950s. Right? Or 1970s. And then stuff started going off share. So you have all these old buildings that were great factories, they're totally in in the core of many of the United States’ old cities, they're sitting empty. Like, we're talking hundreds of thousands of square feet of buildings that are just abandoned. We can put indoor vertical farms in those old buildings. And all of a sudden, we can reuse the existing building in the you know, the buildings themselves have, you know, concrete and they're-- the bones are very, very good. Yeah. They don't have any windows. You know, you need to fix them up and stuff like that. You can rip out all the old stuff and use the core of the building for an indoor vertical farm. Another win for indoor vertical farming. PAUL Brilliant. I haven't appreciated that. ZALE In England, actually, there's a few people that are using old coal caves for indoor vertical farming or old tunnels that were used (to be) a part of the subway system, I think, in London. Some folks have done that as well. PAUL It sounds it sounds like it might be quite a technical thing though. And imagine the amount of expertise somebody has to have to you know, to run one of these. ZALE Oh, well. I think - So we break our indoor vertical farms into the way I look at the world of indoor vertical farming. I look at I have a daughter, and she lives in a condo, and she ordered some lights from Amazon. And she ordered some seeds, and ordered some trays, and grows in her condo, in her house. Without a problem, you know, waters by hand, no automation, no nothing. So I tuned to her vertical farming, and she's doing it, and she has no expertise. And she says, Daddy, blah blah blah, but, you know, we all have a friend at Google. So we could it's not a big if you want to do that in your home, no brainer, really easy to do. The next level is people who want to go commercial. So at the commercial level, that's where we come in. There are two levels of commercial. Again, you go to, you know, Home Depot, you go to Amazon, you order there's a whole bunch of great websites online where to buy all the technology, you can figure everything out and learn how to figure out how to do it and use it. And that requires out that requires some engineering not an engineering degree, a level of engineering, but some level of understanding of water, heat, hydro, you know, all of a person that knows how to put that kind of stuff together requires that, and then you need an expertise on agronomy, a little bit of you know, more than your backyard gardening kind of level, but not much. Right. So I - at my level is we just give you a solution with a turnkey. We expect you to understand how to run a business, how to do marketing, how to do sales, we'll tell you how to do those give you advice, but you need to know how to go out and make or how to send an invoice, how to pick up an invoice, how to hire people, how to schedule people. From a technical point of view, you just follow our instructions. PAUL Got you. So you're inside, so you haven't got the sunlight. Does that imply that you're going to be using quite a bit of energy then? ZALE Yeah. We do use energy. We're extremely effective with our energy usage. In reality, our biggest cost is people and its use of and hiring people and using people for harvesting and that kind of stuff. PAUL I suppose I wasn't thinking so much about I mean, obviously, the expense is an issue because they'll get have to get passed on but I was thinking more on the green side of things. But there is obviously green electricity about if you have a solar panel or two nearby. ZALE For sure, we don't-- it's sort of thinking that, at that level, I think you should think of us as like an electric car. If I have an electric car, you don't expect me to have solar. You may or may not expect if I live in a condominium, you don't expect me to have solar panels on my roof. Right. If I lived in a home, hey, you know, why don't you why don't you put solar panels on your roof? PAUL So can you grow all types crops like this or already to certain types of crops? ZALE So, we focus on micro greens, greens, herbs, and small vegetables. We don't do watermelons. We don't do mushrooms. We don't do onions. But we could grow - well, mushrooms are a totally different thing, but we could grow onions, we could grow potatoes, but this is not it right now. We don't see it as profitable enough to use our technology for that. Micro greens have the biggest, largest margins. We're talking margins of, you know, eighty, ninety percent. Herbs have margins around forty to sixty percent. Greens have a margins of twenty-five to forty percent, and then small vegetables have a margins around five to ten percent. PAUL And if you're inside, you haven't got all the bugs and the insects and the pests all wandering around. So in what way that's good, but is it bad in another way for pollination? ZALE For pollination, we use a toothbrush. And anybody who was a gardener knows about taking a little toothbrush and just moving. And then, of course, some of many of the only things you worry about pollination for are the small vegetable cucumbers the beans to create, you know, those kinds of things. And some types are self-pollinating and some aren't. So (it’s) just really moving around. Some people use electric bees. Some people actually have a beehive in their facility. There's certain types of bees that you can have them but you have to be careful. But people do use bees or other types of insects for pollination. PAUL It is possible then to have year round production of any type of --? ZALE Exactly. That is one hundred percent what we do. That's another selling (point). I remember at the beginning; I was listing all those selling (point) things. I know, at some point, I had to stop. PAUL Yeah. But that’s a good pull out. Let's put all the benefits out there, you know. More efficient with water? ZALE Yep. Ninety-eight percent of the water. So when you bring water into our systems, you bring water in, plants are eighty-five percent water. In farming systems, the reason they use so much water is plants do a thing called transpiration. They basically sweat. And when they're sweating, they let off the water, but letting off that water sucks up the water from the root level and brings in the nutrients. So that's how the plants feed. They feed by their sweating. Anybody's walked into any kind of greenhouse or a cultural place, you know, you feel the humidity in that, and that's the sweating. So we capture the water in the dehumidifier and just feed it right back into the system? PAUL Is it an advantage to have it inside in these buildings? Could you do exactly the same thing but outside and use sunlight as well or is it the control that really makes it work? ZALE Our particular technology physically could be used outside. But as soon as you go outside, you'd have the pests. Inside-- you mentioned something and you kind of said it very quickly, but it was a really important point. When you're inside, you keep out all the pests. You keep out the insects. You keep out the things. So we don't need pesticides. We don't need fungicides. We don't need herbicides. Soon you go outside, you got to keep - how do you get rid of all those insects on your vegetables and eating your crop? PAUL Who generally are the customers that are buying the products from the indoor vertical farms? Are they the supermarkets or they tend to be smaller? ZALE So I break the market into-- The big ones are the distributors and the regular distributors. Right? So the the Ciscos, the GFS, all the big players PAUL Wholesalers, aren’t they? ZALE The normal infrastructure sells to that. The retailers, a lot of them are now having-- are setting them aside, because a lot of my competitors are much more expensive than I am. So they're a higher premium product, they’re considered a premium product. We, as a company, like to go through the existing infrastructure. So we go through the existing distributors. I personally, Zale, incredibly big believer in CSAs. Community supported agriculture. So that means, Paul sets up a business, he connects up with a whole bunch of different farms. He collects from Local Grown Salads. He collects from Bob's potato farm, puts it all in the box, starts delivering once a week to people's homes. I believe that CSA will be the future of farming. Because, again, the less people in the value chain that you take out of the chain, the better the carbon footprint. So CSA is the future. But in a simple answer to your question is it's just the regular distributors and the regular stores and the regular people are buying. PAUL And the people that are buying these, the entrepreneurs that are taking you up on this business, what sort of backgrounds do they have to be tend to have an interest in gardening and – ZALE One guy, our guy in South Carolina, Hardy Greens, he's an electrical engineer. He's an entrepreneur, an electrical engineer, and that's his whole-- he doesn't care about the farming part of it. He just looks at it as a business, and he sees it - a very cool guy. But he sees it as the future. And he says, I want to be in this, and I want to be the guy leading the future. We have another guy that we're working with in Calgary, Canada. And that particular guy was a sales guy. His whole background was sales and selling to restaurants and people like that. So he understood the market of restaurants and foods and retailers and stuff like that. Right. Not that neither guys have no technology-- Well, the electrical engineer, but that's, you know, electrical engineering kind of idea. PAUL What is the maintenance like in the day to day maintenance of one of these indoor vertical farms? Is it quite - I can't imagine whether I'd be very busy with it or it's really going to run itself. ZALE Most of it runs itself. It is like any other “factory” there's equipment that needs regular maintenance. Our equipment is integrated with an incredibly complex software system that actually captures data all the way from seeds to customers play. So we rely heavily on software and engineering. But it's like any system. It needs to be maintained. There are sensors that say, hey, things are going great. But if, you know, a pump breaks, you got to replace the pump. If, you know, a piece of electronics go down, you got to replace the electronics. If somebody left the door open and you have insects get in, you have to deal with it. But most of the work is really just harvesting. And we use this thing called seed cartridges, which is - so our farmers don't ever actually do any seeding or planting. We provide them the seeds and the grow media which is a soil type thing. And the nutrients is in a physical cartridge, and they have to install that cartridge. So let's say, you know, things like the greens, the sorry, the herbs, you know, these cartridges replaced every two years. Our goal is to replace them every two years. When you're doing something like greens, like, lettuces, a kale, or something like that, they get replaced every six months. And then when you're doing the small vegetables, you grow the vegetables, you harvest them, and then you have to replace the cartridge. So that'd be every two to three months. Okay. So there's that kind of work. But that - no more work or (more) complicated than running McDonald's franchise? PAUL Because it comes with a manual by the centre to some description? ZALE Oh, a couple manual(s) and training. And one of our things is, remember we talked about having an unlimited number of vegetables? Right? So each one has its own story. The way you harvest basil is not the way you harvest dill, which is not the way you harvest parsley. Even though you have to harvest them and use a pair of scissors, how you go about it is quite a bit different. And then you get the packaging piece and, you know, it's all that other kind of regular business stuff. PAUL I know from doing a previous podcast on food waste that, yeah, something like twenty or thirty-five percent of food waste is actually with the farmer on the farmer side of things? ZALE Yeah. We essentially have zero food waste. We at Local Grown Salads, we use primarily a cut and come again process , which any gardener will know what I'm talking about. For the non-gardeners, that means, you grow the lettuce, you plant the lettuce seed, you grow it, you harvest the canopy, the lettuce leaves, and then you come back two weeks later, and they regrow and you harvest again and harvest again. Typical so I'm getting actually the food waste in a way that you probably did weren't thinking about it. You were just thinking that, you know, you harvest the lettuce and it just gets so it doesn't get ever sold or eaten by anybody. But we grow for what the customer wants, so there's virtually no waste, and we can let it grow a little bit bigger, a little bit longer for the customers. But another way we reduce the waste is on the root system of the plant. So a typical lettuce in a field farm or a greenhouse they'll harvest the whole thing. They don't do cut and come again. So what we do is, by using cut and come again, all the energy that's used to build the root matter which is usually around fifty percent of a plant gets to be reused with the second harvest. So - I get complicated. To make it simple, you put x energy into building the root system, and then when you harvest the entire plant, fifty percent of the energy to grow that plant is wasted when you harvest the roots. But if you plant it, you grow the plant, and then you harvest it again and again and again. All that energy that's used for the root matter is not wasted, and it becomes a less part of the of the entire growing system. (It) was a very long conflict for something that's pretty simple. PAUL Yeah. Quicker to grow, you know, food the way that you're doing it with these indoor vertical farms. ZALE Typically half the length of time with that would be in a field or a greenhouse. PAUL Right. Amazing. ZALE So more cycles, more cycles, and as we develop our technology and we get better and better at controlling the environment, we expect it to get back. Think about the cut and come again is same as being you got a lawn. Right? They know in the summertime, you know, in May, they're cutting it once a month. They cut it once a month in June. And then in August, they're probably - they could be cutting their lawn once a week. Right? That's the same concept of cut and come again. PAUL And are there any, you know, do you - are there any regulations and laws and policies and ? ZALE Yes. Tons and tons and tons. You have food handling. You have the core of -- There's one policy that's very interesting that people aren't aware of is called recall. We have to build our entire system so that we can make an instant recall within twenty-four hours of any products we have. In general, you never use the recall system. Right? Like Cheerios has a recall if there was a bad box of Cheerios, but probably nobody in their entire life have ever thought about having their Cheerios recalled. But Cheerios has an entire system to allow you to that involves from all the way from general - I think General Mills makes Cheerios. General Mills to the distributors, to the retailers, to even you. And so that you can-- And every box has a little number on it that says this lot number needs to be recalled. If you think about recalls, the kind of the essence of the whole thing, and there's a whole ton of stuff that fits around that. PAUL That's a lot of work to get that all done as you say. And to go and implemented and passed it? ZALE And hopefully, never used. PAUL Horrible. What I'm trying to do now, Zale, is relate what we're talking about in these podcasts to the sustainable development goals. And this seems to fit very well with SDG12, responsible consumption and production. ZALE When you really get into the SDGs, they have a whole bunch of very detailed requirements of what it means when you contribute to them. So let's just-- indoor vertical farming hits so many of them. First of all, by being local, it means that you totally reduced the amount of carbon footprint of transporting the food from one place to another. When you think about the food supply chain, what happens is if farmers grow things, anticipating what the market will be. And there's actually something like twenty-five to thirty percent of food waste that happens at the farmer level. You know, again, it's very much dependant on the particular crop we're talking about, but there can be up over of ten to forty percent waste of product that just doesn't meet the market requirement to reducing waste at that point. Indoor vertical farming actually reduces the cycle time for growing. So something that may take six weeks to grow in a field will take three weeks in an indoor vertical farm. So we can actually grow for what the customer anticipates and wants. And, of course, we'll grow a little bit more in case, you know, demand is higher. But if a customer doesn't want our product, we can just let it grow a little longer. So the base will get a little taller. And then when we have a customer for her, we can harvest it at that point. So we have a much better control on product that's going to actually make it to the marketplace. And there's lots less waste because no pesticides, there's no insects inviting it. We don't have to worry about weather patterns and whole bunch of other stuff. And, of course, so it's just some examples of how we contribute to SDG12. I actually have a whole paper on how we contribute to fourteen of the seventeen SDGs. PAUL Zale, I really want to thank you very much for your time, you know, on this podcast and sharing your insights and your knowledge. On what is going to be, has to be a real growth market ahead. If people want to get a hold of you, get in contact with you, what's the best way if you want to learn more about what it is you're doing? ZALE Well, I have one of those names that are really unusual. So I recommend simply going on to LinkedIn. If you're in the United States, Z A L E. And if you're in the rest of the world, it's Zed A L E for us, Canadians, English, Australian and normal English speakers. PAUL Brilliant. Okay. Thanks again. Really appreciate it. ZALE Thank you. PAUL Thanks. Bye. ZALE Bye bye. Previous Next

< Back Gross Margin Understanding the Gross Margin Ratio: Measuring Production Cost Efficiency The Gross Margin Ratio is a financial metric that measures the proportion of money left over from revenues after accounting for the cost of goods sold (COGS). It indicates the percentage of sales revenue that exceeds the COGS, reflecting the efficiency of a company in managing its production costs relative to its sales. Gross Margin = (Net Sales−Cost of Goods Sold (COGS)) / Net Sales ×100 Suppose Company XYZ has the following financial details: Net Sales: $1,500,000 Cost of Goods Sold (COGS): $900,000 To calculate the Gross Margin Ratio: Subtract COGS from net sales: 1,500,000−900,000=600,000 Divide by net sales and multiply by 100: (600,000 / 1,500,000)×100=40% A Gross Margin Ratio of 40% indicates that Company XYZ retains 40% of its sales revenue after covering the cost of goods sold. This suggests a strong ability to manage production costs relative to sales. Profitability Ratio Previous Next

< Back Debt to Equity Ratio Understanding the Debt to Equity Ratio: Assessing Financial Leverage The Debt to Equity Ratio is a financial metric that compares a company's total debt to its shareholders' equity. This ratio indicates the relative proportion of debt and equity used to finance the company's assets, providing insights into its financial leverage and risk. Debt to Equity Ratio = Total Debt / Shareholders’ Equity Suppose Company MNO has the following financial details: Total Debt: $500,000 Shareholders' Equity: $1,000,000 To calculate the Debt to Equity Ratio: Divide total debt by shareholders' equity: 500,000/1,000,000=0.5 A Debt to Equity Ratio of 0.5 indicates that Company MNO has 50 cents of debt for every dollar of equity. This suggests a relatively low level of financial leverage and potentially lower financial risk. Leverage Ratio Previous Next

11 Benefits of Award Entry Writing Service Business awards aren't just a marketing opportunity. From increased sales to customer loyalty, there are many benefits of business awards. Learn more. Published on: 24 Jun 2021 Many businesses are missing out on the incredible benefits of an award entry writing service. Is your company one of them? Whether you see it as a PR exercise or you simply don’t have the resources to dedicate to the award entry submission process, there are plenty of reasons why you should enter business awards . In this article, we’ll be running over 11 incredible benefits of business awards using our award entry writing services. 1. Enjoy a Sales Boost Sure, business awards can be a costly process. You need to hire or internally source an award entry writer and gather resources, as well as cover whatever the costs involved are in attending the actual ceremony. But there’s good evidence to suggest that should you win, you’ll be easily recovering those costs and more. Research shows award-winning businesses can enjoy a sales boost of up to up to 37% . 2. Nothing in Life Comes Free, Except Marketing How often do you get the opportunity for other businesses to shout about your brand? Rarely! Business awards are a free marketing opportunity. You’ll enjoy the award company themselves talking about you, but also many other brands and customers engaging with your business and the award company. This gives you great opportunities to engage on social media and expand your reach. It’s also a great chance to create some unique, newsworthy content for your own website and social media. 3. Attract the Best Employees to Build Better Teams Employees expect more from businesses. We’ve written extensively about how we need to make work better before and all this revolves around being more people-centric. Chances are, you’re not going to win any business awards if you’re doing the bare minimum for your employees or your customers. To be an award-winning company means raising your standards and continually striving to be the best you can be. This makes you a better place to work, regardless of whether or not you win a business award. But should you win it, this can help your company stand out to potential new hires, helping you to attract the best talent. After all, who doesn’t want to brag a little about how they work for an award-winning company? 4. Boost the Morale of Your Current Employees Through Recognition It’s not just potential new employees that benefit from business awards. Another great benefit of business awards is the morale boost it can offer for your current employees if you win. Your staff get recognised for all their hard work and efforts put in to get your business to this point. A win will help assure them their efforts are recognised, not just by you, but by the wider industry and your customers. This can help motivate and inspire employees to continue doing the outstanding work they have been going forward. 5. Valuable Social Proof and Social Influence What do you do when you’re trying to figure out which business to work with or product to use? You look for evidence that others are doing just that, and that they’re enjoying the experience. It’s called social proof and it’s a psychological phenomenon that’s a powerful beast when it comes to your marketing. Just as we look for online reviews to assure us, winning business awards and displaying that achievement throughout our customer journey can have powerful positive effects on your customer journey. 6. Increase Brand Authority as a Market Leader One of the big benefits of business awards is the increased brand authority. Intrinsically linked to the concept of social proof, business awards make customers more likely to trust your brand. You’re the market-leader after all. 7. Gain an Advantage and USP Over Your Competitors Winning business awards can also make you more competitive compared to others in your field. Long gone are the days where businesses could compete on quality or price. The only thing left to compete on is customer experience. Establishing yourself as the market leader through the social proof of business awards makes you more competitive. It can be a unique selling point that your competitors simply can’t match up to, setting you apart from the rest of the market and increasing your profitability. 8. Increase Brand Awareness Through Exposure Even without a win, business awards can help increase your brand awareness. More business owners will become aware of your business and your presence in the industry. You’ll gain valuable PR opportunities throughout the promotion of the event by the award company, as well as the opportunity to network at the actual award ceremony. Of course, if you do win, you’ll enjoy increased brand awareness for long after your victory. 9. Improve Customer Retention Through Trust and Loyalty Customer loyalty isn’t dead. It’s just that customers expect more from your brand than ever before. The reality is customers will always be more likely to stay with a business they perceive as being great. Not only that, but 86% of customers say they’re happy to pay more to do so. You’ll already have benefited from your increased brand authority and competitive advantage from winning your business award. You’re the safest bet. There’s social proof for it. This increases your customer loyalty, which is great news for your business because improving customer retention can do wonders for your profitability. Research shows you’re more likely to sell to existing customers than new ones, but also that these customers are more likely to spend more on purchases. 10. Increase Profit Margins to Continually Improve All of the statistics above show that with loyal customers comes an incredible opportunity to increase your profit margins. Provided you continue to deliver an outstanding customer experience, they’ll be happy to spend the extra to stay with you. This increase in profit can be pumped right back into your business, allowing you to stay the market leader and continually out-innovate the competition. 11. But the Biggest Benefit of Business Awards is… We touched on this above, but it’s worth expanding on. You won’t win awards unless your business is actually worthy of being recognised as a market leader. By far the best benefit of being an award-winning business comes from being driven by the principles that create award-winning businesses. By this we mean, award-winning businesses are great places to work that deliver an outstanding customer experience and are continually growing because of this, not because of the awards — though they certainly don’t hurt! Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations provide clarity and a clear pathway forward for you and your team. Get Started

How To Improve Internal Communications Maximising how you use internal communications can help improve business performance by engaging employees and enabling better decision-making. Published on: 4 Mar 2021 How to Improve Internal Communications: A 5 Step Guide Maximising how you use internal communications can help improve business performance by engaging employees and enabling better decision-making. Effective internal business communications keep employees connected, well informed and feeling positive. Having a more engaged workforce should increase staff retention and boost employee loyalty. And there’s a benefit that is all too often overlooked: internal communications can be used to remind people that life should be fun — even in the workplace. Learning how to improve internal communications begins by deciding on who should be your internal communications ‘champions’ with responsibility for rolling out your messages. Next, agree on why you want to communicate: these are your objectives. Then confirm what information you need to share. Finally, identify the best ways to deliver that information so your communications are read, understood and remembered. Follow these five steps to improve employee communications for a better-informed workforce, where employees understand business goals and work better together as one team. 1. Who should be responsible for internal communications? Gaining buy-in for your communications at a Board or senior director level is essential for giving messages credibility from the top. These people will be your internal communications ‘champions’. A lack of time available to spend on developing and running internal communications could undermine efforts to communicate effectively with employees. So, you also need to consider carefully the mechanics of gathering and distributing information in a timely fashion. In its 2020 survey of internal communications specialists, software and advisory services provider Poppulo found that nearly two-thirds of those surveyed spent most of their time writing and sending content, compared with just 16% who spent the majority of their time on planning and strategy. Therefore, it could be more cost-effective to work with an outside agency to support your internal communications projects, so you spend less time feeling stressed and more time focusing on long-term strategies. Useful tips : Set up an editorial team with support from HR, marketing and senior management – along with representatives from every part of the business. An inclusive team with its finger on the pulse of the business should create more relevant and interesting communications Nominate an editor or author for communications, especially newsletters, to give a human face to what you say. This makes messages appear less formal and ensures employees know who to contact with ideas and feedback on what you communicate Create content lists for a year in advance to help you plan what you want to say and when to say it for maximum impact on readers 2. Why do you need internal communications? Internal communications should be an integral part of your business improvement activities. After all, the contribution that internal communications make to business performance through greater employee engagement is significant. A Gartner survey makes the connection between improving how employees feel and both increased employee engagement and positive company culture. The firm noted that greater engagement also leads to better staff retention. Research by Gallup shows that employees who feel engaged are 23 times more likely than disengaged colleagues to recommend their employer as a great place to work. In the current coronavirus crisis, setting out clear internal communication objectives that help you achieve your business goals has never been more important, especially around the issue of managing employee wellbeing. Internal communications objectives could include: Share important information quickly and accurately, especially difficult messages, to avoid misunderstandings Share company goals and reinforce them regularly to improve employees’ understanding of the business Improve employee engagement and productivity by sharing ideas and information on business processes Improve the employee experience, so people feel more engaged and loyal Bring people closer together, especially across different business departments and divisions Provide a channel for feedback and discussion about the business, so you make better-informed decisions 3. What are your internal communications stories? The content of internal communications is determined by the objectives you set. A staff newsletter, for example, is likely to encompass a broad range of topics that educate, motivate, inspire and incentivise their audience. Internal communications content could include: General company news and updates – where you are and where you’re going Longer-term strategic news covering company goals and updates on annual targets Details about individuals and teams, with profiles and ‘behind-the-scenes’ stories Reward, recognition and celebration stories, from incentive schemes and company milestones to honouring long servers and company stalwarts Fun and motivational stories about employees’ lives outside work Community stories covering business support for the communities where it operates Details of employee offers, discounts and incentives News on vacancies and training opportunities to help employees map out their career paths Feedback from employees on the business generally and what they want to read about in their internal communications Surveys and vox pop questions on topical business issues Coverage of your business in the local and national press 4. How to make internal communications content more engaging Effective communications combine words and images to maximise their impact and readability. Visual information can replace words, wherever appropriate, to help make stories easier for readers to digest. Visual communications company TechSmith estimates that using visual communications at the right time could significantly benefit business performance to the tune of more than $1,200 a year in productivity for every employee who consumes information as part of their role. The use of visual content is on the increase. A survey of visual content in marketing material by infographic template designer Venngage reported a 10.5% increase to 74% in content containing visuals between 2018 and 2019. Useful tips : Make communications more vibrant and readable with a blend of photos, images, graphics, videos, presentations, charts and visualised data Break up text with plenty of subheadings, quotes and eye-catching panels Choose your language carefully – set an informative and conversational tone of voice that chimes with your audience Involve readers by inviting comments and feedback, as well as including competitions, quizzes and other ways for them to join in the ‘conversation’ 5. What are the best ways to deliver internal communications? When and how you communicate with employees will determine how successful you are in getting your messages across. Too much, and people might ignore it, but you don’t want to leave them in the dark with infrequent contact. Although the timing of internal communications is crucial, Poppulo found that 45% of it was unplanned. A regular newsletter that rounds up key news is one way to ensure a steady flow of important information reaches staff in a timely way. The choice of delivery channels for internal communications is changing in the post-Covid-19 world. We are likely to see more employees working from home for at least some of the time. A survey of business decision-makers by workplace scheduling specialist Smartway2 found most people said they enjoyed the flexibility of working between their home and the office during the coronavirus pandemic, with just 2% wanting to return to the office full-time. So, for example, printed newsletters delivered to people’s home addresses could be a friendlier way to keep in touch with employees rather than adding messages to their email inboxes. Useful tips : Consider print, online or both. If staff don’t have easy access to a desktop or laptop during working hours then you don’t want them to feel isolated or left out of the communications loop Mobiles, tablets and smart devices are growing in popularity – commercially available apps dedicated to internal communications could provide a useful additional online channel Link newsletter content and delivery with other internal communications channels, including face-to-face (or virtual) events (such as all employee briefings, ‘townhalls’ and ‘coffee break’ meetings), so you provide a unified voice and consistent messaging Decide on the frequency of your communications. Not too much but too little. Summary of How to Improve Internal Communications 1. Decide who are your internal communications ‘champions’ 2. Agree why you need to communicate – set clear objectives that you want to achieve 3. Decide on the key stories and news you want to communicate 4. Make your content more engaging 5. Choose the best delivery channels for maximum readability Awardaroo Can Help! Our Business Communications Service helps businesses enrich their internal communications, so they can improve their performance and profitability. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations provide clarity and a clear pathway forward for you and your team. Get Started

What Is Workforce Management? Learn what workforce management is, how it benefits businesses, how to increase productivity and about effective workforce management solutions. Published on: 18 Oct 2018 Workforce management is the strategic process of optimising a company's human resources to enhance productivity, efficiency, and overall performance. It involves various facets such as scheduling, forecasting, training, and performance management. Effective workforce management is crucial for organizations to meet their operational goals while ensuring employee satisfaction and retention. Revenue intelligence plays a pivotal role in guiding workforce management In this era of data-driven decision-making, revenue intelligence plays a pivotal role in guiding workforce management. Revenue intelligence involves gathering, analysing, and leveraging data to understand customer behavior, market trends, and revenue patterns. By integrating revenue intelligence into workforce management practices, businesses can make informed decisions regarding staffing levels, skill requirements, and employee allocation. For example, insights derived from revenue intelligence may reveal peak times of customer demand, enabling businesses to adjust staffing schedules accordingly to meet fluctuations in workload effectively. Furthermore, integrating revenue intelligence with business management systems such as Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems can provide a comprehensive view of organizational operations. These systems can track key metrics related to workforce performance, customer interactions, and financial data, allowing managers to identify areas for improvement and make data-driven decisions. By leveraging revenue intelligence within business management systems, organizations can optimize workforce management strategies to drive growth, enhance customer satisfaction, and maximize profitability. Improving the productivity of your workforce Improving the productivity of your workforce, of your staff, can help create a more effective business and a more effective business generates increased profits, which pays increased bonuses and commissions, so you get happier employees, that stay longer, that are more productive … and round we go. Poor workforce management can cost a business a lot in lost profitability. Ensuring the right staff are working on the right things at the right time, are motivated and engaged, is key to business success. So this is about working smarter, not harder and longer. What is workforce management?‎ Workforce management software can be used by both large and small companies alike. It can help you with staff scheduling, employee time management, holiday management, time and attendance, task and activity management, manage remote employees, data loss prevention and provide behaviour analytics. Workforce management software can help you identify clients, staff and activities that are lowering your productivity. Improving employee productivity will help drive up customer satisfaction levels as a more productive employee is often better prepared, ready, willing, happy and able to handle difficult customer conversations, rather than working on time-wasting, non-productive tasks. Five tips to increase worker productivity Plan your time in advance so you know you can manage immediate urgent issues as well as important tasks that need completing for the future. If you don’t do this, you’ll only ever be reactive in your working day, always fighting fires. Work as team. If you’ve important admin to do, ask a colleague to cover the phones for you, for example. Escalate any issues holding you back to management so they can help you resolve them, or discuss with colleagues, that’s why they are there. You’re a team. Be clear about what you need to achieve today, then at the end of day, give yourself a pat on the back for doing it. Make sure you’re enjoying your work. Have fun with it. It’s hard to be productive if every day is a drag. If you’re not enjoying it, think if it’s the right job or company for you. Three benefits of effective workforce management solutions Your staff are perhaps your most expensive resource so anything that helps to increase staff productivity and so increase your profitability and keeps you competitive, can only be a good thing. Most workforce management solutions involve increasing the amount of data and information managers and directors have available to make better decisions. Better, more timely decisions will reduce business risk. Improved customer satisfaction results from your staff, your workforce being better managed. They’ll know what’s expected of them, when and how to go about things more clearly, so will be more customer focused when needed, not distracted by many levels of uncertainty. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations provide clarity and a clear pathway forward for you and your team. Get Started

Productive Quality: How Improving Quality Standards Boosts Business Productivity Improving your quality standards comes with a whole heap of benefits, but often overlooked is the boost to your business productivity. Learn more in our helpful guide. Published on: 14 Oct 2021 In a productive learning organisation quality is built-in. Creating a high-quality product or service is inherent in the productive organisation because it is the organisation itself that is the focus of the quality standards, not just its products and services. Nature doesn’t have quality standards. Nature is continuously evolving, adapting and learning how to survive and thrive. For many businesses, they miss out on this vital element in their business operations . They stick to the status quo on products or services, as opposed to continually improving through a focus on quality standards. Productive quality then refers to the idea of using quality standards to actively boost business productivity. How Can Improving Quality Standards Boost Business Productivity? The commonly used definition of quality is perhaps much of the problem in the way we run our businesses today. We see “quality” as “fitness for purpose”. It suggests a minimum level of quality is sufficient and that it can be measured and that somebody needs to measure it. Tesla are a great example of how we should be looking at quality standards. While creating their self-driving car, Musk said they were very close and were “working on the long tail of problems”. This is not an absolute “fitness for purpose” quality standard that everybody is focused on. They are continuously evolving and improving. It’s what sets their products ahead of the rest. Once they met their first requirements, they continued to exceed them. The product is ever-evolving to the Tesla Semi, Tesla Truck and so on. This makes the company an excellent example of a productive organisation where quality is a journey, not a goal or a minimum standard. Automotive isn’t the only industry that can reap the rewards of productive quality standards by any means. In a manufacturing setting, components need to conform to specification otherwise they won’t fit together and work as intended. In a service organisation, a problem needs a solution, if it doesn’t address the problem, it fails. Operational excellence doesn’t come from focusing on quality standards seen in the traditional sense. It comes from continuously looking for ways to improve the ways things get done. ISO 9001 ISO 9001 is a quality management system with over a million organisations being certified across the world. There are seven principles within ISO 9001 , each of which is integral to the philosophy of the productive organisation. Relating these seven principles to the productive organisation, they are: A customer focus Recognising the importance of meeting the ever-evolving needs of the customer. Strong leadership Providing a clear vision and environment within which continuous improvement can take place. Engagement of people Seeking alignment between the business and its staff. Process improvement Recognising that well defined and implemented processes creates consistency and the best use of time. Continuous improvement Realising that business growth is a journey, not a destination Evidence-based decision making Big data, clear information and regular feedback are the keys to effective decision making Relationship management Suppliers, partners, customers, staff, all relationship are key to sustained and profitable growth. Using quality standards in this manner creates a more efficient, productive business that better understands customer needs with more engaged employees. Risks are reduced and customer satisfaction increases. Communications are improved and costs are reduced. Everybody in the business has a much better understanding of how the business works and how to improve it. Ultimately, it allows for a more productive business that stays ahead of the competition with increased innovation creating new opportunities. Other Benefits of Improved Quality There are many other benefits to improved quality standards, all intrinsically linked to business productivity. These include: Improved brand authority Increased brand awareness Increased word of mouth marketing Higher demand Lower costs from less waste or returns Fewer customer complaints Potentially higher selling prices Become a Productive Organisation Awardaroo can help your business become a more productive organisation. Transforming quality standards from a bare minimum to a process of continual improvement is just one of the steps of our business improvement programme . Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations provide clarity and a clear pathway forward for you and your team. Get Started

Embrace Sustainability with an ISO Quality Management System (QMS) Discover how implementing a Quality Management System (QMS) can drive sustainability in your business by optimising resources, ensuring compliance, and enhancing stakeholder confidence. Published on: 4 Jun 2024 In today’s fast-evolving business landscape, sustainability isn't just a buzzword—it’s a necessity. Companies are increasingly under pressure to reduce their environmental footprint, but where to start? The answer might be closer than you think: a robust Quality Management System ( QMS ). Here’s how a QMS can propel your business towards a greener future: Efficient Resource Use A QMS emphasises process optimisation, which inherently reduces waste. Streamlined operations mean less raw material consumption and energy usage—critical steps towards sustainability. By identifying inefficiencies in production and operations, a QMS allows businesses to cut down on unnecessary resource use. For instance, lean manufacturing principles, often integrated within a QMS, focus on eliminating waste and maximising productivity. This results in significant energy savings and a reduction in material wastage, directly contributing to a lower environmental impact. Moreover, a QMS encourages the implementation of practices such as recycling and reuse within production processes. By continuously monitoring resource utilisation, companies can identify opportunities to repurpose waste materials, thus minimising the need for virgin resources. This not only supports environmental sustainability but can also lead to significant cost savings. Through initiatives like these, businesses can achieve a closed-loop system, where resources are continuously cycled through the production process, further enhancing sustainability. Regulatory Compliance Navigating the maze of environmental regulations can be daunting. A QMS ensures compliance with legal and industry standards, mitigating risks and avoiding penalties, while promoting eco-friendly practices. In the UK, businesses must adhere to a range of environmental laws, from waste management to emissions control. A well-implemented QMS can help you stay on top of these requirements by systematically monitoring and documenting compliance efforts. This not only avoids legal repercussions but also aligns your operations with best environmental practices. In addition, a QMS can facilitate the integration of international standards such as ISO 14001, which provides a structured framework for managing environmental responsibilities. Achieving certification not only demonstrates your commitment to regulatory compliance but also enhances your credibility with global partners and customers. The proactive management of environmental regulations through a QMS can help anticipate future legislative changes, allowing businesses to adapt swiftly and maintain their competitive edge. Continuous Improvement Sustainability is a journey, not a destination. A QMS fosters a culture of continuous improvement, enabling businesses to adapt and innovate in their sustainability efforts. Regular audits and feedback loops mean you're always on the lookout for greener, more efficient methods. Through a cycle of planning, executing, checking, and acting (the PDCA cycle), companies can continuously refine their processes, making incremental changes that cumulatively have a significant positive impact on the environment. Furthermore, continuous improvement processes encourage the adoption of new technologies and innovative practices that can further enhance sustainability. For example, investing in renewable energy sources or developing more efficient production techniques can drastically reduce a company’s carbon footprint. By fostering a mindset of perpetual innovation, businesses can stay ahead of environmental challenges, ensuring their operations remain sustainable and resilient in the long term. Stakeholder Confidence Transparency and accountability are key. A QMS provides a framework for reporting and communication, building trust with customers, investors, and partners. They’ll know you’re committed to sustainable practices, boosting your brand’s reputation. In today’s market, consumers and investors are increasingly eco-conscious. Demonstrating a clear commitment to sustainability through a certified QMS can differentiate your brand and foster loyalty. Detailed sustainability reports, enabled by QMS documentation, can be shared with stakeholders to highlight your efforts and achievements in environmental stewardship. Additionally, a QMS can help in establishing clear environmental goals and metrics, making it easier to communicate your progress to stakeholders. This transparency builds a narrative of accountability and proactive management, reassuring stakeholders that your company is dedicated to minimising its environmental impact. Engaging stakeholders through regular updates and sustainability reports not only builds confidence but can also attract environmentally-conscious investors, opening new avenues for funding and partnerships. Employee Engagement Sustainability thrives on collective effort. A QMS engages employees at all levels, fostering a shared sense of responsibility and empowerment. When your team is aligned with sustainability goals, the impact is profound. Training programmes and workshops, integral to a QMS, educate employees about sustainable practices and their importance. This knowledge and awareness can lead to innovative ideas and initiatives from within the workforce, further driving your company’s sustainability agenda. Moreover, involving employees in sustainability initiatives can significantly enhance job satisfaction and morale. When employees see their efforts contributing to a larger environmental goal, it fosters a sense of purpose and belonging. Companies can establish green teams or sustainability committees that empower employees to take ownership of specific initiatives, from reducing energy consumption to waste minimisation. This grassroots involvement not only drives sustainability efforts but also cultivates a culture of environmental stewardship across the organisation. Enhanced Supplier Relations A QMS doesn’t just streamline internal processes; it also extends to supplier management. By setting sustainability criteria for suppliers and incorporating them into your QMS, you can ensure that your entire supply chain adheres to your environmental standards. This not only reduces the environmental impact across the board but also encourages suppliers to adopt greener practices. Strong, sustainable supplier relationships can also lead to cost savings and increased reliability, as suppliers align more closely with your company’s values and operational goals. Furthermore, by collaborating with suppliers on sustainability goals, businesses can foster innovation and share best practices. Joint efforts in reducing carbon footprints, enhancing resource efficiency, and developing sustainable products can create a synergistic effect, benefiting all parties involved. These collaborations can also lead to the development of new, eco-friendly products and services, opening up additional market opportunities and reinforcing your company’s commitment to sustainability. Market Advantage Sustainability is becoming a key differentiator in many industries. Consumers and businesses alike prefer to engage with companies that are committed to sustainable practices. A QMS can help you leverage this by ensuring that your sustainability efforts are systematic, verifiable, and impactful. Certifications like ISO 14001 (Environmental Management) can enhance your market position, providing a competitive edge. In addition, sustainability certifications and recognitions can be powerful marketing tools. Highlighting your commitment to environmental responsibility can attract a dedicated customer base that prioritises eco-friendly products and services. Marketing campaigns centred around sustainability achievements can enhance brand loyalty and attract new customers who are increasingly making purchasing decisions based on environmental considerations. In an era where consumers are more informed and selective, showcasing your sustainability credentials can significantly boost your market appeal. Risk Management Environmental risks, such as resource scarcity, regulatory changes, and climate impacts, pose significant challenges to business continuity. A QMS incorporates risk management principles, helping you identify and mitigate these risks proactively. This preparedness ensures that your business can navigate environmental challenges more effectively, maintaining operational stability and resilience. Moreover, a proactive approach to environmental risk management can uncover opportunities for innovation and improvement. For example, anticipating regulatory changes can lead to the early adoption of cleaner technologies or processes, giving your business a competitive edge. By embedding environmental risk management into your QMS, you not only safeguard your operations but also position your company as a forward-thinking leader in sustainability, capable of adapting to and thriving amidst environmental challenges. Cost Savings Sustainable practices often lead to cost savings in the long run. Reducing energy usage, minimising waste, and optimising resource utilisation all contribute to lower operational costs. A QMS helps identify these opportunities for cost savings while simultaneously enhancing environmental performance. For example, investing in energy-efficient technologies may have an upfront cost but leads to significant savings over time, paying dividends in both financial and environmental terms. Additionally, sustainable practices can reduce costs associated with waste management and disposal. By minimising waste generation through efficient processes and recycling initiatives, companies can lower their waste handling expenses. Energy savings from implementing efficient lighting, heating, and cooling systems can also contribute to substantial cost reductions. Over time, the cumulative effect of these savings can be reinvested into further sustainability initiatives, creating a virtuous cycle of cost efficiency and environmental responsibility. Corporate Social Responsibility (CSR) Integrating a QMS with your CSR strategy amplifies your commitment to societal well-being. Sustainable business practices contribute to the broader community and environment, showcasing your company as a responsible corporate citizen. This commitment can attract talent, as employees increasingly seek to work for companies that align with their values, and it can enhance customer loyalty. Furthermore, robust CSR initiatives supported by a QMS can lead to enhanced community relations and public perception. By actively participating in community projects, such as environmental clean-ups or educational programmes, your business can demonstrate its dedication to making a positive impact. This not only strengthens community ties but also builds a positive corporate image. In a world where consumers and stakeholders are placing greater emphasis on corporate ethics, aligning your QMS with CSR goals ensures your business stands out as a leader in both quality and sustainability. Investing in a QMS isn’t just about quality—it’s about creating a resilient, sustainable business model that benefits everyone. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations provide clarity and a clear pathway forward for you and your team. Get Started

Four Day Work Week Trial Launched in Ireland Following the success of Iceland's four day work week trial, Ireland is trialing its own pilot programme to examine the benefits of a four day work week. Following the success of Iceland's four day work week trial, Ireland is trialing its own pilot programme to examine the benefits of a four day work week. The six month programme marks a huge step towards transforming working practices. It will aim to prove that a four day work week can deliver as much output as a five day work week, while also improving employee well-being. The programme organisers Four Day Work Week Ireland, will offer ongoing support and training to businesses and organisations involved in the six month experiment. Joe O'Connor , chairperson of the Four Day Work Week Ireland campaign said: "In the last year, we have seen radical shifts in our working practices... The launch of the four day week pilot program represents an exciting moment of change for employers and employees, and it's up to the business community now to show that they are willing to lead and support this change for the better." The Irish government is also funding research so they can assess the economic, social and environmental impacts of the programme. Leo Varadkar , the Deputy Leader and the Minister for Enterprise and Employment said: "The Covid-19 pandemic has caused us to rethink and re-evaluate how we work. It's been shown that huge numbers of people can be just as productive while working at home rather than having to come into the office every day and it has accelerated the shift towards more flexible and family-friendly working hours." This campaign is part of a much larger campaign petitioning to make four day work weeks a reality for all businesses and employees globally. An online petition launches on June 23 to attempt to aid this cause. Iceland's own trial was so successful that more than 85% of Iceland's workforce now works shorter hours or works in a setting where the right to shorter hours is guaranteed. Similarly, in Japan, a country notorious for stressful working conditions, shortened weeks in Microsoft's Japanese operations lead to a 40% increase in business productivity due to improvements in employee well-being. Employers who would like to learn more or participate can contact Four Day Work Week Ireland . Previous Next Unlock Healthy Business Growth Discover strategies to enhance profitability, cultivate a greener and more sustainable business model, and elevate overall well-being. GET STARTED

A Brief History AI Workflow Automation Defined The Benefits The Challenges Building The Team Integration Strategies Real World Applications The Future of AI Conclusion In This Article Smarter AI Workflow Automation: What You Need to Know A Brief History Businesses are continually seeking ways to streamline operations, enhance productivity, and stay ahead of the competition. One of the most transformative solutions emerging in this quest is Smarter AI Workflow Automation. This powerful fusion of artificial intelligence and automation is reshaping industries, redefining roles, and setting new standards for efficiency. But how did we get here, and what does the future hold? Let’s embark on a journey through the history, benefits, challenges, and the multifaceted world of AI Workflow Automation. A Brief History: From Manual Processes to Intelligent Automation The concept of workflow automation isn’t new. Long before the advent of AI, businesses sought ways to automate repetitive tasks to save time and reduce errors. Early automation relied heavily on rigid, rule-based systems that could handle straightforward, predictable processes. Think of assembly lines in manufacturing or basic data entry tasks in offices. However, these systems had limitations. They lacked the flexibility to handle exceptions or adapt to changing circumstances. The real game-changer came with the integration of artificial intelligence. As AI technologies like machine learning, natural language processing, and computer vision advanced, they began to breathe intelligence into automation. This evolution allowed systems to learn from data, make informed decisions, and handle complex, dynamic workflows that were previously the domain of human workers. Today, AI Workflow Automation stands as a testament to decades of technological progress, offering businesses the ability to automate not just tasks, but entire processes with unprecedented efficiency and adaptability. What is Smarter AI Workflow Automation? At its core, AI Workflow Automation involves using artificial intelligence technologies to automate and optimise business processes. Unlike traditional automation, which follows predefined rules, AI-driven systems can analyse data, recognise patterns, and make decisions that mimic human intelligence. Key Components: Data Integration: Seamlessly connecting various data sources to provide a unified view. Intelligent Decision-Making: Leveraging machine learning algorithms to make informed choices. Process Orchestration: Coordinating multiple tasks and workflows to achieve a desired outcome. Continuous Learning: Adapting and improving processes based on new data and insights. By integrating these components, AI Workflow Automation not only handles routine tasks but also enhances decision-making, predicts future trends, and continually optimises operations. The Benefits: Why AI Workflow Automation is a Game-Changer Implementing AI Workflow Automation can bring a myriad of benefits to organisations across various sectors: 1. Increased Efficiency and Productivity Automating repetitive and time-consuming tasks frees up employees to focus on more strategic and creative work. This shift not only boosts productivity but also enhances job satisfaction by reducing burnout. 2. Cost Savings By minimising manual intervention, businesses can significantly reduce labour costs and operational expenses. Additionally, automation reduces the likelihood of errors, leading to fewer costly mistakes. 3. Enhanced Accuracy and Consistency AI systems maintain high levels of precision, ensuring that tasks are performed consistently without the variability inherent in human performance. 4. Scalability AI Workflow Automation can easily scale to handle increased workloads without the need for proportional increases in staffing, making it ideal for growing businesses. 5. Improved Decision-Making With access to real-time data and predictive analytics, organisations can make more informed decisions, anticipate challenges, and seize opportunities proactively. 6. Better Customer Experience Faster response times, personalised interactions, and efficient service delivery enhance customer satisfaction and loyalty. The Challenges: Navigating the Roadblocks While the advantages are compelling, implementing AI Workflow Automation is not without its challenges: 1. Initial Investment and Costs The upfront costs of integrating AI systems can be substantial, encompassing software, hardware, and the necessary expertise to implement and maintain the solutions. 2. Complex Integration Seamlessly integrating AI automation with existing systems and workflows can be technically challenging, often requiring significant customisation and testing. 3. Data Quality and Management AI systems rely heavily on high-quality data. Inaccurate, incomplete, or biased data can lead to poor performance and unreliable outcomes. 4. Skill Gaps and Training Organisations may face a shortage of skilled professionals who can develop, manage, and optimise AI-driven workflows, necessitating investments in training and talent acquisition. 5. Security and Privacy Concerns Automating workflows that handle sensitive data raises concerns about data security and privacy. Ensuring compliance with regulations and safeguarding information is paramount. 6. Change Management Transitioning to AI Workflow Automation requires significant changes in organisational culture and processes. Resistance to change from employees can hinder successful implementation. Building the Right Team: Collaborative Efforts for Success Successful AI Workflow Automation initiatives require a multidisciplinary team that brings together diverse expertise: 1. Data Scientists and AI Specialists They develop and fine-tune the algorithms that power the automation, ensuring that the system can learn and adapt effectively. 2. IT and Software Developers Responsible for integrating AI systems with existing infrastructure, ensuring seamless operation and addressing technical challenges. 3. Business Analysts They identify the workflows that will benefit most from automation, align AI solutions with business goals, and measure the impact of automation initiatives. 4. Project Managers Oversee the implementation process, coordinate between different teams, and ensure that projects stay on track and within budget. 5. Change Management Experts Facilitate the transition, address employee concerns, and foster a culture that embraces automation and continuous improvement. 6. Cybersecurity Professionals Ensure that the automated workflows are secure, protecting sensitive data and maintaining compliance with relevant regulations. Integration Strategies: Making Smarter AI Workflow Automation Work for You Integrating AI Workflow Automation into your business involves careful planning and strategic execution. Here are some key strategies: 1. Assess and Prioritise Workflows Start by identifying the most suitable processes for automation. Look for workflows that are repetitive, rule-based, and time-consuming, yet critical to operations. 2. Ensure Data Readiness Prepare your data by ensuring it is clean, well-organised, and accessible. High-quality data is the foundation of effective AI-driven automation. 3. Choose the Right Tools and Platforms Select AI automation tools that align with your business needs, are scalable, and can integrate seamlessly with your existing systems. 4. Adopt a Phased Approach Implement automation in stages, starting with pilot projects to test and refine the system before scaling up to broader applications. 5. Focus on Change Management Engage stakeholders early, communicate the benefits clearly, and provide training to ensure smooth adoption and minimise resistance. 6. Monitor and Optimise Continuously Regularly review the performance of automated workflows, gather feedback, and make necessary adjustments to enhance efficiency and effectiveness. Real-World Applications: Smarter AI Workflow Automation in Action AI Workflow Automation is making waves across various industries: Healthcare Automating patient scheduling, billing, and data entry allows healthcare professionals to focus more on patient care. AI-driven diagnostic tools also assist in early detection and personalised treatment plans. Finance From fraud detection to automated customer service, AI is revolutionising financial operations. Streamlined loan processing and risk assessment improve both efficiency and accuracy. Manufacturing Predictive maintenance, inventory management, and quality control are enhanced through AI automation, reducing downtime and ensuring consistent product quality. Retail Personalised marketing, supply chain optimisation, and automated customer support enhance the shopping experience and operational efficiency. Human Resources Automating recruitment processes, employee onboarding, and performance evaluations saves time and ensures a more consistent and unbiased approach. The Future of Smarter AI Workflow Automation: What Lies Ahead As AI technologies continue to advance, the potential for workflow automation will only grow. Here are some trends to watch: 1. Hyperautomation Combining AI with advanced automation tools to handle increasingly complex and interdependent processes, creating end-to-end automation across the organisation. 2. Explainable AI Developing AI systems that not only make decisions but also provide understandable explanations, fostering trust and transparency in automated workflows. 3. Edge AI Bringing AI processing closer to the data source, enabling real-time automation and reducing latency, particularly valuable in industries like manufacturing and healthcare. 4. Integration with IoT Leveraging the Internet of Things (IoT) to collect and analyse data from connected devices, enhancing the capabilities of automated workflows and enabling smarter decision-making. 5. Ethical AI and Governance Emphasising ethical considerations and robust governance frameworks to ensure that AI automation is fair, unbiased, and compliant with regulations. Conclusion: Embracing the Smarter AI Workflow Automation Revolution AI Workflow Automation is not just a technological advancement; it's a paradigm shift that redefines how businesses operate and compete. By automating and optimising workflows with intelligence, organisations can achieve unprecedented levels of efficiency, accuracy, and agility. However, success requires careful planning, the right team, and a willingness to navigate challenges. As we move forward, embracing AI Workflow Automation will be key to unlocking new opportunities, driving innovation, and sustaining growth in an increasingly digital world. Whether you're a small startup or a global enterprise, the time to harness the power of AI-driven automation is now. Are you ready to transform your workflows and propel your business into the future? AI Workflow Automation Defined The Benefits The Challenges Building The Team Integration Strategies Real World Applications The Future of AI Conclusion

Mastering Sustainability: An Example Business Carbon Reduction Strategy A Business Carbon Reduction Strategy is a proactive plan aimed at minimising emissions and promoting sustainability for a greener future. Business Carbon Reduction Strategy As the global community faces the pressing challenge of climate change, businesses are increasingly recognising the importance of adopting sustainable practices and reducing their carbon footprint. In alignment with our commitment to environmental responsibility, this comprehensive Business Carbon Reduction Strategy outlines our goals, objectives, and action plans to significantly reduce our carbon emissions and contribute to a more sustainable future. Goal 1: Reduction of Carbon Emissions Objective: To significantly reduce the carbon emissions of our business operations. Actions Energy Efficiency: Implement energy-efficient technologies and practices in our facilities, such as LED lighting, smart thermostats, and improved insulation. Regularly monitor and optimise energy usage. Renewable Energy: Transition to renewable energy sources, such as solar or wind power, for a significant portion of our energy needs. Install solar panels on our facilities and explore power purchase agreements for renewable energy. Transportation : Encourage employees to carpool, use public transportation, or switch to electric or hybrid vehicles for their commute. Offer incentives, such as subsidies, for sustainable commuting options. Supply Chain Optimisation: Collaborate with suppliers to reduce emissions along the supply chain. Select suppliers with sustainable practices and optimise transportation routes to reduce carbon emissions. Targets Achieve a 25% reduction in carbon emissions from our operations by 2025 compared to our baseline year (20XX). Source at least 50% of our energy from renewable sources by 2030. Reduce the carbon footprint of employee commuting by 15% within the next five years compared to our baseline year (20XX). Goal 2: Sustainable Practices Objective: Incorporate sustainable practices into daily operations and business culture. Actions Waste Reduction: Implement a comprehensive recycling program and reduce waste generation by using eco-friendly materials and reducing single-use plastics. Regularly audit waste generation and track progress. Water Efficiency: Implement water-saving technologies and practices in our facilities to reduce water consumption. Install low-flow fixtures and monitor water usage regularly. Green Procurement: Prioritise the purchase of eco-friendly products and services and support suppliers with sustainable practices. Establish criteria for sustainable procurement and evaluate suppliers against these criteria. Targets Achieve zero-waste status in our operations by 2030 by diverting 90% of waste from landfills and incineration. Reduce water consumption by 20% within the next five years compared to our baseline year (20XX). Ensure that 80% of our suppliers adhere to sustainable and responsible practices by 2027. Goal 3: Employee Engagement Objective: Engage and educate employees to be active participants in our carbon reduction efforts. Actions Education and Training: Provide regular training and workshops on environmental sustainability and carbon reduction. Empower employees with the knowledge and skills to contribute to our sustainability goals. Employee Incentives: Establish rewards and recognition programs for employees who contribute to carbon reduction initiatives. Recognise and celebrate individual and team achievements. Suggestion Box: Create a platform for employees to suggest and implement carbon reduction ideas. Encourage a culture of innovation and involvement in sustainability efforts. Targets Achieve a 90% employee participation rate in carbon reduction initiatives by 2024. Reduce the carbon footprint of employee commuting by 15% within the next five years compared to our baseline year (20XX). Ensure that 100% of employees are aware of and actively engaged in our carbon reduction efforts by 2026. Goal 4: Reporting and Transparency Objective: Maintain transparency by regularly reporting our carbon reduction progress to stakeholders. Actions Carbon Accounting: Implement a robust carbon accounting system to track and report our emissions accurately. Regularly audit and verify carbon data. Sustainability Reports: Publish annual sustainability reports that detail our carbon reduction progress, goals, and achievements. Share these reports with employees, customers, investors, and the general public. Stakeholder Engagement: Engage with key stakeholders, such as customers, investors, and the local community, to gather input, feedback, and ideas for continuous improvement. Seek partnerships and collaborations to enhance our sustainability initiatives. Targets Publish our first comprehensive sustainability report by the end of the next fiscal year. Achieve third-party certification or recognition for our sustainability efforts by 2027. Regularly engage with key stakeholders to demonstrate our commitment to carbon reduction and gather valuable insights to further enhance our strategies. Conclusion By diligently implementing these actions and achieving the specified targets, our business aims to contribute to a sustainable future, reduce our environmental impact, and play a pivotal role in the global effort to combat climate change. We understand the urgency of addressing climate change and are committed to taking meaningful steps to reduce our carbon footprint, engage our employees, and maintain transparency in our sustainability efforts. This Business Carbon Reduction Strategy is a living document that will evolve as we strive to meet and exceed our goals in the ongoing pursuit of a more sustainable and environmentally responsible future. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations offer clarity and a well-defined pathway for you and your team to move forward confidently. Get Started

What is Lean Business Improvement? Something of a religion to those who know what it means, Lean Sigma Continuous Improvement, or Lean Business Improvement, isn’t just a buzzword. For those in leadership and management positions within a business, it can be a driver of insightful change. Published on: 11 Mar 2021 Lean Business Improvement refers to the method of an ongoing effort to improve aspects of business performance. This could be products, processes or services. Something as simple as correcting a spelling mistake in a manual can be considered continuous improvement. As long as the goal is to continually improve aspects of your business. Continuous and continual improvement are used almost interchangeably. But there’s arguably a difference between them in approach. Continual improvement is the broader term, popularized by Deming . It refers to a more general process of improvement covering many approaches, techniques and areas. The Toyota Production System (TPS) The Toyota Production System (TPS) is perhaps the best known continuous improvement programme. There are two underlying principle of the Toyota Production System (TPS), Continuous Improvement which includes: Kaizen meaning “change for the better” or “continuous improvement”, a philosophy regarding the processes that continuously improve operations with the involvement of all employees, Challenge and meaning obstacles to overcome, a vision and the actions needed to engage in and experiment to improve. Genchi Genbutsu which translates as “real location, real thing”. And also Respect for people and teamwork. What is Lean Six Sigma? Applying Lean Six Sigma creates operational excellence by combining both Lean and Six Sigma process improvement methodologies Lean process improvement seeks to minimise waste, increase productivity, reduce costs to increase profitability. Lean process improvement seeks to improve process speeds so improving workflow and reducing costs. Six sigma process improvement seeks to deliver measurable cost, quality and time management improvements by focusing on defect detection and resolution. A business improvement programme using Lean Six Sigma will aim to ensure your business is running as efficiently and effectively as possible. This is achieved through systematically and periodically examining and improving your processes. This could be to change software, address bottlenecks and countless other examples. There are many different methods to achieve continuous improvement, the Deming Cycle being just one example. But they can all be categorised into two groups, incremental or breakthrough improvements. Muda In lean thinking, Muda is any waste be that a material waste or more likely a waste of time, in work that needs to be redone, in people waiting for something to arrive, in products or services that don’t meet the required specification or a customer’s expectation. Identify the Value It’s first necessary to know what value is to be created and this can only be defined by the customer, be that an internal customer like another department of an external customer buying your product from a shop. Identify the Value Stream The value stream is all the tasks and activities that need to be completed to create the value, to deliver the product or service to the customer. Define the Flow Having defined the value and value stream, we need to define the flow. That is we need to eliminate the Muda. Tasks can be completed in series or parallel, in batches or one at a time. Defining the right flow ensures that Muda is minimised. You can wait for an optimum time to start or start now. They can be completed on-demand, in a Pull orientation, or delivered immediately, ready for when required. Lean Business Improvement Concepts Kanban Kanban is a visual workflow management method for defining, managing and improving processes. Kaizen Kaizen is the principle of continuous improvement by reflecting on how work is completed and then how it can be made more productive. It’s a systematic approach to business improvement covering work, personal and home life. Incremental Continuous Improvement As the name suggests, incremental continuous improvement is about making small changes to aspects of your business. Most often, it’s done ad-hoc, resolving problems as they are discovered. It’s a cost-effective approach to continuous improvement with minimal risk involved. This is because the changes are usually addressing minor flaws in current processes or services. It’s not the large scale change that may open Pandora’s box so to speak. A good example would be if you notice some small problem in a task you do regularly. Lets use reporting on analytics as an example. You notice the reports are missing some additional information which would be beneficial to include. You would simply include this information and drop an email to your team to ask them to include this information in on-going reports. It’s a small improvement, but if these small improvements happen continuously, it can lead to long-term better practices across the business. You don’t need to review the entire process to undertake incremental improvement. They’re the small changes you make every day to create more efficient processes for everyone. It’s important to communicate changes with this approach though. If everyone on a team is using this approach and making small changes, you’ll end up with incoherency and confusion. Breakthrough Continuous Improvement Breakthrough continuous improvement refers to making large changes to processes, services, software or more. This type of continuous improvement starts with reviewing the chosen aspect with your entire team. Collect thoughts, frustrations, challenges and ideas and decide together on what the changes to improve this aspect should be. The breakthrough approach tends to cost more in terms of time and money, but can often result in much more effective overall improvements. A good example of breakthrough continuous improvement would be updating your CRM software. Your whole team would meet to discuss what issues they have with the current software, where it’s causing problems for customers and what functions they’d like to see in the new CRM software. From here, you can decide which new CRM software provider to go with and eventually, change over CRM platforms. It’s a large scale update, with its own challenges to manage, but it brings about a much better customer experience and your staff are happier using the new system as it’s quicker and easier to use. Similarly to the above, communication is key . Large changes brought about without discussion with the relevant team members involved is a recipe for chaos and disaster. Decisions made by management with no justification, explanation and seemingly little regard for those actually using the system will lead to frustrations across the business. There’s no right or wrong approach when it comes to continuous improvement. In fact, you should generally be using both approaches to ensure your business is running as efficiently as possible. Benefits of Lean Business Improvement The benefits of a continuous business improvement programme are varied and many as it seeks to improve all major aspects of running a business. It will improve operational efficiencies, create a more effective leadership team and reduce operational costs, improve customer satisfaction and the business culture as well as relationships with all stakeholders from investors to staff, partners and suppliers. Improving the quality of work processes and activities Reducing errors and defects in completed work items Reducing costs Improving the workflow of processes Simplifying work Reducing lead times Improving time management with better utilisation of “Pull” and “Push” techniques Creating more efficient and effective business processes Increasing the predictability of work outcomes Improving employee engagement and morale Creating more effective leaders Improved business change and risk management Improved internal and external communications Improved customer satisfaction levels Improved gross margins and operating net profit Improved business culture Improved marketing Return on Investment (ROI) Increased sales conversion rates Enhanced employee hiring, motivation and retention Improved competitive advantage Improved management of priorities Increased transparency Improved personal and business productivity There is always some room for incremental continuous improvement, even if your processes are documented and consistent, you’ll still find ways to do them better with time. Doing this allows your team to always be working more effectively, accurately and efficiently. Thanks to constant changes in technology, breakthrough continuous improvement is always necessary. There will always be new software with features that can revolutionize the way you do business. There will always be a better CMS to redesign your website on. The examples are endless, but this kind of large-scale change helps businesses remain competitive long-term. Implementing a business improvement programme for improving every aspect of your business means your company is constantly striving to be better, as opposed to just surviving. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations provide clarity and a clear pathway forward for you and your team. Get Started

The Agile Manifesto: Unveiling the Principles that Transformed Software Development The Agile Manifesto, born in 2001, guides modern software development. It prioritises individuals and interactions over processes and tools, working software over comprehensive documentation, customer collaboration over contract negotiation, and responding to change over following a plan. These values empower teams to embrace flexibility, adaptability, and customer-centricity. The Agile Manifesto, a seminal document in the world of software development, has revolutionised the way teams approach and execute projects. Crafted in 2001 by a group of prominent software developers, the manifesto marked a departure from traditional, rigid project management methodologies towards a more flexible, iterative, and collaborative approach. In this essay, we will delve deep into the Agile Manifesto, exploring its origins, its core principles, and its profound impact on the software development industry. Origins of the Agile Manifesto The early 2000s were marked by growing discontent with conventional software development methods. These methods, often characterised by their extensive documentation, rigid planning, and lack of adaptability, were seen as inadequate for meeting the evolving demands of modern businesses. Recognising the need for change, a group of seventeen experienced software practitioners gathered at a ski resort in Utah, USA, in February 2001. This meeting, known as the "Snowbird" gathering, was a pivotal moment in the history of software development. During this retreat, these individuals, including luminaries like Kent Beck, Martin Fowler, and Ward Cunningham, came together to articulate a shared vision for a more responsive and customer-centric approach to software development. Their goal was to address the shortcomings of traditional methodologies and pave the way for a new way of working. The Outcome: The Agile Manifesto The result of the Snowbird gathering was the Agile Manifesto, a succinct and powerful statement that outlined the core principles of agile software development. The manifesto begins with a simple yet profound declaration: "We are uncovering better ways of developing software by doing it and helping others do it. Through this work, we have come to value: Individuals and interactions over processes and tools. Working software over comprehensive documentation. Customer collaboration over contract negotiation. Responding to change over following a plan. These four value statements, while seemingly straightforward, encapsulate a radical shift in perspective. Let's explore each of them in detail. Individuals and Interactions over Processes and Tools The first principle emphasises the importance of people in the software development process. It recognises that talented individuals working collaboratively are the driving force behind successful projects. While processes and tools have their place, they should serve to enhance and facilitate human interactions rather than dictate them. This principle encourages teams to prioritise communication, trust, and collaboration among team members. Working Software over Comprehensive Documentation The second principle addresses a common pain point in traditional software development: excessive documentation. It asserts that while documentation is necessary to some extent, the ultimate goal should always be to deliver working software. This shift in focus from paperwork to functional code allows teams to iterate rapidly, respond to changes, and deliver value to customers more efficiently. Customer Collaboration over Contract Negotiation The third principle highlights the importance of involving customers or stakeholders throughout the development process. Traditional contracts and negotiations often result in rigid requirements that can stifle innovation and make it challenging to adapt to changing customer needs. Agile encourages ongoing collaboration with customers, seeking their input and feedback to ensure the product aligns with their evolving expectations. Responding to Change over Following a Plan The final principle acknowledges the inevitability of change in software development. Instead of rigidly adhering to a predefined plan, agile teams embrace change as a source of opportunity. They are willing to adjust priorities, features, and even project goals to respond effectively to changing market conditions or customer feedback. The Agile Manifesto also includes 12 guiding principles that provide further context and guidance for implementing the four core values. These principles cover areas such as delivering working software frequently, maintaining a sustainable pace of work, and building motivated and empowered teams. Impact on Software Development Since its inception, the Agile Manifesto has had a profound and lasting impact on the software development industry. Here are some key ways in which it has transformed the field: Iterative and Incremental Development: Agile promotes the iterative development of software, where small increments of functionality are regularly delivered and refined based on feedback. This approach allows for rapid adaptation to changing requirements and a quicker time to market. Customer-Centricity: Agile places a strong emphasis on involving customers and end-users in the development process. This leads to products that better meet customer needs and expectations. Cross-Functional Teams: Agile encourages the formation of cross-functional teams, where members from various disciplines work together closely. This fosters collaboration, communication, and a shared sense of responsibility for the project's success. Continuous Improvement: Agile teams are encouraged to reflect on their processes and make continuous improvements. This commitment to learning and adaptation is a cornerstone of agile methodologies. Embracing Change: Agile's flexibility in accommodating changing requirements has made it well-suited for industries where technology and customer needs evolve rapidly, such as the software and mobile app development sectors. Enhanced Communication: Agile methodologies prioritise face-to-face communication, regular meetings, and transparency. This helps in reducing misunderstandings and promoting alignment within the team. Reduced Risk: By delivering working software incrementally, agile mitigates the risks associated with large, monolithic development efforts. It allows for early identification and resolution of issues. Increased Employee Satisfaction: Agile methodologies often lead to more empowered and motivated teams, as they have a say in decision-making and are actively involved in project planning and execution. Challenges and Criticisms While the Agile Manifesto has undeniably brought about positive changes in software development, it is not without its challenges and criticisms: Organisational Resistance: Many traditional organisations struggle to fully embrace agile principles, as they may require a fundamental shift in culture, structure, and processes. Scalability: Agile methodologies are often more straightforward to implement in small to medium-sized teams and projects. Scaling agile to large organisations can be complex and require additional frameworks and practices. Documentation Balance: The emphasis on working software over comprehensive documentation can sometimes lead to inadequate documentation, making it challenging for new team members or external stakeholders to understand the project. Incomplete Specifications: Agile's embrace of changing requirements can sometimes result in incomplete or ambiguous specifications, leading to scope creep and project delays. Lack of Predictability: Agile's focus on adaptability and responding to change can make it challenging to provide accurate project timelines and estimates. The Agile Manifesto has fundamentally transformed the software development landscape by shifting the focus from rigid processes and documentation to flexible, customer-centric, and collaborative approaches. Its enduring principles continue to influence not only the world of software development but also various other industries seeking to adapt to a rapidly changing world. As organisations continue to grapple with the challenges of modern business environments, the Agile Manifesto remains a guiding light, reminding us that individuals, collaboration, and adaptability are the keys to success in today's dynamic and competitive landscape. Its legacy endures, inspiring countless teams to embrace agility and pursue better ways of developing software and delivering value to their customers. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations offer clarity and a well-defined pathway for you and your team to move forward confidently. Get Started

What are environmental, social and governance (ESG) principles? Your company’s purpose, values and beliefs should be reflected in all that you do. Just considering ESG principles in your decision making is enough to get started. If your staff follow suit, then you’re on your way, nothing will develop a positive working culture better than a shared sense of purpose. Published on: 13 Feb 2024 Post Summary: A business will need to look beyond profit to be more profitable in the future. Having a sense of purpose, a reason for being will become more important. If you want to attract the very best employees, customers and suppliers you’ll need to be helping their world not just satisfying their needs. What Are ESG Principles? The world is a different place today than it was not so long ago, perhaps even yesterday, it is changing at a very alarming rate. Think of any sector of society or industry and things are changing fast. Very fast. Everybody is connected up, sharing ideas, thoughts, one great big planetary brain is bring created. And that includes business. Business is often seen as corrupt or evil, its only interest being itself, its profits, its shareholders, not so much its customers and employees. But that is changing fast too. We’re all too connected now for anything to exist for itself. You may think these topics are only for investors and big business, but they’re not. Small companies have investors even if it’s just the owner and staff that need to feel they have a sense of purpose too. So what are the Environmental, Social And Governance, or ESG, principles? Environmental Principles Looking after the planet upon which your business operates. For most of us, no all of us, that is still earth. The days of our world of being seen as an unlimited resource for us to plunder are over. Where does your energy come from, or the resources you use to serve your customers? Is the planet being slightly depleted every day you are in business? Consider these things carefully. Social Principles The social principles are all to do with you how you treat your staff, your customers, partners and suppliers, anybody who comes into contact with your business. Think of all the things you think you should be doing or would like to do, and you’ve about got it.; paying people on time, recognition, training, coaching, personal development, equal opportunities, being fair and equitable with everyone, this can all help with employee engagement. Governance Principles The governance principles are all about the management structure, in the main those of the directors, owners and shareholders. It points towards creating a positive culture with the correct values and fair compensation. So all this makes perfect sense, there’s not much you can disagree with there. These things aren’t generally considered as they don’t help to improve the bottom line when a business is run like a machine when it is very transactional. These things will start impacting your bottom line when they become essential to your customers, employees and suppliers. How do companies benefit from ESG principles? When Marks and Spencer implemented “Plan A” for their customers to have a positive impact on wellbeing, communities and the planet they saved $200M annually. Coca-Cola created a competitive advantage when it reduced the amount of water used with its sustainability approach. All companies of any size can benefit from thinking about how they can operate more efficiently. Working more efficiently increases productivity and profitability, which becomes a competitive advantage. Your company’s purpose, values and beliefs should be reflected in all that you do. Just considering ESG principles in your decision making is enough to get started. If your staff follow suit, then you’re on your way, nothing will develop a positive working culture better than a shared sense of purpose. How investors are integrating ESG principles Investors will consider these aspects of your business too. They’ll want to see you can make a profit while addressing these ideas, especially when your investors are thinking long term. There is not a single way of integrating ESG into your business. Zurich looks at ESG Integration with training, providing information, reviewing processes and the active involvement of the owners. B Corp Certification is a significant first step if you’re serious about this. Is Corporate Social Responsibility (CSR) the same as Environmental, Social And Governance (ESG)? The term Corporate Social Responsibility has been around for a long time and is vague about what exactly it means. So much so that the term “Green Washing” has come into existence. People generally feel it is only about promoting a brand not doing good. Summary None of the above can be argued with; they all make perfect sense. Until today companies have not needed to consider these things, none of these things will help increase your profitability when your business is run like a machine, when it is very transactional. Today, however, businesses need to be relational . If it matters to people, it matters to your business if you want engaged staff, customers and suppliers with equally high values. That’s what will drive profits into the future. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations provide clarity and a clear pathway forward for you and your team. Get Started

Revenue Intelligence for Hotels In today's competitive landscape, hotels need to embrace revenue intelligence to stay ahead and adapt to evolving consumer preferences and market trends. Published on: 5 Feb 2015 Revenue intelligence in the hotel industry encompasses the strategic analysis and utilisation of data to optimise revenue streams and enhance profitability. It involves leveraging various metrics and insights to make informed decisions across departments, from pricing strategies to marketing campaigns. In today's competitive landscape, hotels need to embrace revenue intelligence to stay ahead and adapt to evolving consumer preferences and market trends. Conversational intelligence plays a vital role in revenue intelligence for hotels, especially in the realm of guest interactions. By harnessing conversational data from customer interactions, such as inquiries, feedback, and reviews, hotels can gain valuable insights into guest preferences, satisfaction levels, and pain points. This intelligence can inform personalised marketing initiatives, service improvements, and upselling opportunities. Whether through direct conversations with guests at the front desk or through online platforms and chatbots, harnessing conversational intelligence enables hotels to build stronger relationships with guests, ultimately driving loyalty and revenue growth. Recent research carried out by Awardaroo revealed that 57% of hotels neglected to do a simple thing that would transform their booking levels overnight and reduce reliance on costly third party booking agents. Do you address your customers as ‘Sir’ or ‘Madam’, or are you striving to get ahead? Companies getting the edge in their customer service are recognising the benefits of familiarity when addressing their customers. Our Business Coaching for Hotels will ensure you never miss another business opportunity. Recent call content analysis highlighted some surprising results We reviewed the call content of 50 calls to different city based hotels further to our blog ‘Is your front desk a proactive front desk or are your teams suffering from complacency and missing valuable bookings?’ and found that in 57% of calls the call handlers failed to offer their name to the caller. Give your name and enhance trust When a call handler offers their name to a caller it enhances and promotes trust. If your caller has a name and a personality to talk to, you can make that leap from a faceless organisation to another human being; they become more willing to open up, meaning you have a better chance of being able to help. It gives the caller implied permission to ask you questions and opens up the ability to relate to the person on the other side, increasing empathy and understanding between the parties. In addition to all of these benefits of knowing a call handler’s name there is one, even more significant benefit: A caller knowing a call handlers’ name legitimises the call handler’s request to know the name of the caller. Use their name and make a difference This is something that surprisingly every hotel in our survey failed to do on every call. Yet, it is the one thing that can make the biggest difference to the direction and content of your call. This technique, used extensively in other industries and recognised for its ability to drive emotional attachment increases the likelihood of the caller becoming a paying customer. By treating the caller as an individual and using their name you are telling the caller ‘your business matters to us’. It enables you to change the dynamics of the call; Instead of sitting in a more ‘servant like’ relationship, you change the relationship to a more interdependent one. This inter-dependency enables your staff to ask more questions and propose alternatives more freely, demonstrating a higher level of customer service and increasing the likelihood of a reservation being made, as well as increasing the likelihood of referred business. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations provide clarity and a clear pathway forward for you and your team. Get Started

Unlocking Value-Driven Growth: Transform Your Business for Success Learn how to simplify processes, eliminate waste, and enhance customer satisfaction while fostering a culture of continuous improvement in your organisation. In today’s fast-paced business landscape, organisations face the challenge of achieving sustainable growth while navigating complexities and inefficiencies. Unlocking Value-Driven Growth: Making Progress Easier for Your Business Value-driven growth is a powerful strategy that focuses on simplifying processes, removing obstacles, and enhancing customer satisfaction. By adopting this approach, businesses can not only improve their bottom line but also their margins and create a more dynamic and engaged workforce. 1. Streamline Processes One of the primary goals of value-driven growth is to identify and eliminate inefficiencies within an organisation. Many businesses become bogged down by unnecessary complexities that drain resources and time. By conducting a thorough audit of existing processes, companies can pinpoint areas where improvements can be made. Streamlining these workflows enables employees to focus on tasks that truly matter—delivering value to customers. For instance, if a company spends excessive time on approvals or internal communications, simplifying these processes can lead to faster decision-making and execution. This agility not only improves productivity but also positions the company to respond more effectively to market demands. 2. Remove Waste Waste in a business context can take many forms, including wasted time, resources, and effort. A value-driven growth strategy prioritises activities that generate measurable results while discarding those that do not align with business goals. This could involve cutting unnecessary meetings, automating repetitive tasks, or refining supply chain processes to minimise excess inventory. By focusing on activities that add value, businesses can enhance profitability and cultivate a culture of continuous improvement. When employees see that their efforts contribute directly to the company’s success, it boosts morale and engagement. 3. Enhance Communication Effective communication is a cornerstone of value-driven growth. When team members clearly understand their objectives and the significance of their roles, collaboration flourishes. Communication should be transparent and frequent, ensuring that everyone is on the same page and working towards shared goals. Creating an environment where employees feel comfortable sharing feedback and ideas can lead to innovative solutions and improved processes. Regular check-ins, team meetings, and feedback sessions can foster this open communication culture. 4. Focus on Customer Needs At the heart of value-driven growth is an unwavering focus on customer needs. Understanding what customers truly want and addressing those needs can significantly enhance customer satisfaction and loyalty. Businesses that prioritise customer feedback and continuously refine their offerings based on this input will naturally see improvements in their bottom line. By aligning products and services with customer expectations, companies can differentiate themselves from competitors and create lasting relationships. Value-driven growth encourages organisations to view customers not just as transactions but as partners in their success. 5. Embrace a Value-Driven Mindset Embracing a value-driven mindset requires a shift in how businesses operate. It’s not merely about achieving short-term gains; it’s about building a sustainable model that prioritises value creation at every level. This includes empowering employees to make decisions that benefit customers, encouraging innovation, and maintaining a clear focus on long-term objectives. By integrating these principles into the organisational culture, businesses can create a resilient framework for growth that adapts to changing market conditions. Conclusion Value-driven growth is more than just a buzzword; it’s a strategic approach that simplifies processes, removes waste, enhances communication, and focuses on customer needs. By adopting this mindset, your business can navigate obstacles more effectively, improve profitability, and achieve sustainable success. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations offer clarity and a well-defined pathway for you and your team to move forward confidently. Get Started

Operate your business like you're preparing to sell it Best Performance in Over 9 Years Clear net profitability goals and execution plan Real accountability Holistic approach improving every business area Reshaped sales and service engagements Delivered with no overwhelm Grow Your Business with Operational Excellence Enhanced sales and revenue streams Improved profitability and margins Expanded market share Sharper focus through refined time management and prioritisation Learn more Boost business valuation and attract investor interest Showcase your commitment to sustainability Enhance margins and mitigate business risks Please Contact Me Thanks for submitting! We'll get back to you shortly. "Paul has been helping me improve my estimating, scheduling, and tracking to create bigger margins and improve productivity. He clearly relates project delivery performance to business financials." Tracy, Construction Company Owner Market Share Increased by 10% Instructions Increased by 69% Listings Increased by 73% Mitch Mitchison, Estate Agent General Manager "I would highly recommend Paul to anyone running a business where personal interaction with customers is important and where they want to improve that engagement in a meaningful and effective way." Martyn Russell, Estate Agent Owner "I can highly recommend Paul for his business coaching skills as it goes well beyond what was originally expected. Paul cares about our Business, they have improved staff engagement, raised our service levels, and improved enquiry levels." Kerry Newstead, Estate Agent Partner "The coaching has helped us to recognise more opportunities on the calls, we are much more aware now of how a call can be managed more profitably." Davinder Gharial, Estate Agent Business Owner "Paul contributed to us winning the ‘Best Estate Agent Guide – Exceptional’. The staff that engaged with the service really saw the benefits in improved call outcomes. Welcome to Rostone Operations

Telephone Skills Training Improve sales and service productivity and the value of every call you take with our telephone skills training course and coaching. Learning Overview With improved behaviours, telephone skills and awareness, sales and service agents, receptionists and front desk staff can expect to become more confident in how to manage customer interactions on the phone. They will learn best practice techniques for handling a myriad of different and difficult real world sales and service situations leading to improved outcomes for both themselves, the callers and your business Learning Benefits Our behaviours first approach to training means that learners leave feeling empowered to better manage not just interactions on the phone, but in many other situations at work too. As we improve our communication skills, we also gain other benefits such as improving how we work in teams, lead and manage others. Learning Audience This course is for helpdesk and office staff, receptionists, frontline staff, sales and service agents and call centre staff who want to develop professional call handling skills, telephone etiquette and telephone manners that improve the effectiveness of their call handling and communications skills. It's also for sales, marketing and call centre directors and business owners looking to improve the communication skills of their frontline sales and service staff. Course Content Module One: The foundations for success Before we engage the prospect or customer we need to be prepared, ready and certain of what we want to happen. Learn the importance of effective call control skills Understand the caller’s real need, be the authority and guide the caller Effectivey manage the call direction, journey, and conclusion Manage call silences, pauses and call flow Learn the new sales and service mindset Learn how to be less transactional and more relational on every call Create a more holistic mindset to sales and service Create lasting, positive sales and service experiences Learn time management for handling phone calls Improve how you prioritise each call Learn essential listening skills to avoid errors and repeats Manage your pre and post call time more effectively Module Two: Call Answering and Control Skills With a plan, the right mindset, some best practices and your unique offer, we can engage with the prospect or customer with confidence and a clear goal. Learn effective professional call answering skills Discover the one thing you can do to improve every call outcome Find out the right and wrong way to approach call answering Learn the most effective way to answer a call that 90% of businesses just don’t do Learn how to own the call and control each call stage Understand this most important part of call handling See how language can change the way the call progresses Develop deep listening skills and expectation management Learn how to technically manage the call Learn the right and wrong way to transfer calls and put calls on hold Understand how to adjust the call pace Learn how to manage complaints and difficult callers with ease Module Three: Closing the call Learn how to effectively prepare for the call close Understand the real value of the call close Learn how to avoid common call close mistakes Learn the key call close stages Learn what not to do during the call close Know where you are in the call close Learn when not to close Understand how to gauge how effective your call close was Learn what to do after the call close Understand when the call is actually closed Learn key call close time management skills Review call close next steps Module Four: Applying these skills more widely Learn how to apply these skills in business and life Apply these skills face to face Building stronger relationships Improving the brand and reputation Create Triple Bottom Line Growth Discover strategies to enhance profitability, cultivate a greener and more sustainable business model, and elevate overall well-being. GET STARTED

Create a Sustainability Roadmap: Paving the Path to Greener Profits In the pursuit of profitability, forging a sustainability roadmap is the compass that leads to eco-conscious success. Discover how to balance financial growth with environmental responsibility and reap greener profits. Green Profits Ahead: Crafting Your Sustainability Roadmap Creating a sustainability roadmap that not only benefits the environment but also enhances profitability is like embarking on a thrilling journey with the Earth as your compass and innovation as your vehicle. It's a challenge, but the rewards are immense, and it's a journey worth taking. In this comprehensive guide, we will explore the ten crucial steps to building a sustainability roadmap that aligns with your business goals and fosters profitability. We'll delve into the intricacies of each step, providing insights and practical tips to help you navigate this exciting voyage toward a more sustainable and profitable future. 1. Define Your Destination Every successful journey begins with a clear destination in mind. Your sustainability voyage is no different. To start, you must define your sustainability and profitability goals. Ask yourself, what does sustainability mean for your organisation? Do you aim to reduce your carbon footprint, minimise waste, or perhaps invest in renewable energy sources? These are the critical questions that will shape your roadmap. The first step in building your roadmap is to articulate your objectives. This sets the direction for your sustainability journey and aligns your team around common goals. Be specific in your objectives and ensure they are measurable. For example, if your goal is to reduce energy consumption, specify the percentage or amount by which you aim to reduce it. 2. Take a Green Inventory Before you can plan your journey, you need to understand where you currently stand. This involves taking a "green inventory" of your organisation's environmental impact, resource usage, and areas of waste. By conducting a comprehensive audit, you'll gain a clear understanding of your organisation's environmental footprint. This audit will not only inform your sustainability roadmap but also reveal areas where cost-saving opportunities lie hidden. Often, sustainability initiatives lead to cost reductions, and identifying these potential savings can significantly contribute to profitability. Keep an eye out for areas where resource efficiency can be improved, waste reduced, and environmental impacts mitigated. 3. Innovation as Your Vehicle Innovation is the engine that drives your sustainability and profitability roadmap. Embracing cutting-edge technologies and sustainable practices can optimise your processes and help you achieve your sustainability objectives. For instance, incorporating Internet of Things (IoT) sensors for energy management or switching to eco-friendly materials in your products can be game-changers. Seek out innovation that aligns with your sustainability goals and offers long-term cost savings. Collaboration with technology providers, research institutions, and industry partners can help you stay at the forefront of sustainable practices and maintain your competitive edge. 4. Short-Term and Long-Term Milestones A well-defined roadmap includes both short-term and long-term milestones. Short-term goals provide immediate direction, while long-term objectives keep your organisation focused on its overarching vision. Your roadmap should include specific, time-bound targets that help measure your progress. For example, short-term goals might involve reducing water and energy consumption by a certain percentage within a year, while long-term objectives could entail achieving carbon neutrality within a decade. These milestones not only measure your sustainability efforts but also serve as motivation for your team, helping them stay engaged in the journey. 5. Engage Your Team Your sustainability roadmap is a collective effort, and your team is your crew on this voyage. Engaging your team is vital to the success of your sustainability initiatives. Encourage their participation, value their feedback, and provide the necessary training to ensure everyone is on board. Sustainability should be ingrained in the company culture, from the CEO to the janitor. Establish cross-functional teams responsible for driving sustainability initiatives and ensure that employees at all levels understand the significance of their roles in achieving the organisation's sustainability goals. 6. Financial Planning Sustainability doesn't have to mean sacrificing profitability. In fact, it often leads to cost savings and can create new revenue streams. Include financial planning as an integral part of your roadmap. Consider the costs of implementation, return on investment (ROI) projections, and potential grants or incentives for green initiatives. Be prepared to allocate resources for sustainability projects and, when necessary, seek financing options to support your initiatives. As your sustainability efforts start to yield financial benefits, reinvest those savings into further enhancing your sustainability measures and profitability. 7. Stakeholder Engagement Sustainability is not a solitary journey. Engage with your stakeholders - customers, suppliers, investors, and the community. Transparency is key when it comes to sustainability. Share your sustainability goals and achievements openly, building trust and creating a sense of shared responsibility. Stakeholders can provide valuable feedback, innovative ideas, and even financial support for your sustainability initiatives. By involving them in your journey, you'll create a network of support and increase your organisation's overall impact. 8. Measure, Monitor, Adapt Just like any journey, you need to measure your progress and be willing to adjust your course as needed. Implement tracking systems and conduct regular sustainability audits to ensure you're on the right path. These assessments help you understand which initiatives are working and which may need refinement or expansion. As the sustainability landscape evolves, be prepared to adapt your roadmap accordingly. Stay informed about changing regulations, emerging technologies, and shifting consumer preferences, and be ready to pivot when necessary to stay aligned with your goals. 9. Communication and Marketing Your sustainability journey isn't complete if you don't tell the world about it. Your commitment to sustainability can be a powerful marketing tool, attracting environmentally-conscious consumers and investors. Use your successes as stories to inspire others and showcase your brand's dedication to positive change. Develop a robust communication strategy that highlights your sustainability achievements and the positive impact they have on the environment and society. Share your progress through various channels, including your website, social media, and press releases, and consider participating in industry events and sustainability awards programs to gain recognition for your efforts. 10. Celebrate Milestones Don't forget to celebrate your sustainability milestones, no matter how small they may seem. Acknowledge the hard work and commitment of your team. Recognise achievements with awards, incentives, or simple acknowledgments. Celebrating milestones not only boosts morale but also reinforces the importance of sustainability within your organisation's culture. Remember, the sustainability journey is not just about reaching the destination; it's also about enjoying the journey and recognising the positive impact you're making on the planet and your bottom line. In the end, building a sustainability roadmap that promotes both environmental responsibility and profitability is about finding the sweet spot where the interests of your business and the planet align. It's a dynamic journey that requires continuous effort, innovation, and a passionate team. With the right roadmap, your company can become a beacon of sustainable success in a world where environmental responsibility and profitability go hand in hand. So, fasten your seatbelt and get ready for an exciting and rewarding adventure toward a greener, more profitable future! Your journey toward sustainability and profitability starts now. Previous Next Start Your Business Improvement Journey Our business improvement programme and smart operations offer clarity and a well-defined pathway for you and your team to move forward confidently. Get Started