Conversation Intelligence That Drives Operational Excellence (OpEx)
Harness the power of Value Insight, our Conversational Intelligence tool designed to drive Operational Excellence. By analysing phone call conversations, Value Insight uncovers real-time insights that enhance efficiency, streamline workflows, and improve decision-making.
By assessing key interactions, Value Insight helps identify inefficiencies, optimise processes, and unlock opportunities for increased profitability.
This behaviour-driven approach empowers businesses to adapt, innovate, and thrive in a competitive landscape. Gain the clarity and precision needed to make smarter decisions, drive meaningful progress, and achieve lasting success with Value Insight.
Quickly Identify and Remove Your Company’s Weakest Links
Value Insight delivers essential operational insights
Conversation intelligence drives operational and sales insights and strengthens sales staff training to improve alignment and drive tangible results. By providing actionable data, it transforms sales and service operations into more efficient, rewarding, and profitable work while enabling businesses to uncover opportunities for continuous improvement.
Create high quality conversations to improve sales and customer service outcomes
Value Insight provides visibility into what agents and callers say during calls and a scoring methodology that keeps everyone improving.
A robust customer success coaching initiative can be developed using reality-based insights to ensure uniformity across the team, creating a consistent standard of care that reassures clients of your genuine concern for their well-being.
Get clarity on performance
Operational insights play a critical role in identifying challenges and opportunities, enabling you to make informed decisions and implement meaningful change. As a leader, you need clear, concise, and well-informed insights on the issues impacting your business performance to drive effective operational change and achieve sustained growth.
Avoid damaging call experiences
Value Insight conversation analysis is set up in minutes, so you can immediately:
● Reduce complaints and customer frustrations
● Identify lost enquiries
● Improve agent behaviours
● Improve returns from marketing
● Increase sales conversion rates
● Increase positive reviews and testimonials
Telephone skills training
With improved behaviours, telephone skills and awareness, sales and service agents, receptionists and front desk staff can expect to become more confident in how to manage customer interactions on the phone. They will learn best practice techniques for handling a myriad of different and difficult real world sales and service situations leading to improved outcomes for both themselves, the callers and your business. Telephone skills training course details.
Discover hidden complaints
How many of your service calls are hidden complaints? These calls often go unnoticed and unrecorded, but they are eating away at your productivity and profitability without anybody noticing.
Expose lost sales opportunities
Understand how many enquiries your team is losing from low engagement and quickly address the underlying causes.
Know the total sales opportunity
The Value Insight conversation intelligence platform will reveal the total opportunity created by your marketing campaigns so you can establish your marketing return on investment (ROI) and whether your sales team is realising that investment.
Pinpoint poor customer experience
Ensure every member of your staff adheres to your brand standards, guidelines and best practices with every customer. This will help you stand out from the competition, increase customer retention and loyalty rates and increase sales.